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The Promenade
- Apartments
- Van Nuys, CA
About this business
Location details
15105 Victory Blvd, Van Nuys, CA, 91411, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ricky was great
The apartments are very spacious and have a good rates. I want the main focus of my review to be based on the apartment manager, Ricky. Ricky is a very kind, patient, and helpful individual that values honesty and respect. From the application process, lease agreements, expense questions, to the move-in, Ricky does not hesitate to answer all questions with great detail, and is on top of every concern brought to him. He makes you feel understood and heard. This job was made for Ricky, and it’s nice to know there is an apartme... read more
These guys have a habit of keeping the security deposit because not many people fight about it.
It's all fine until you move out and they find all the reasons to keep your security deposit such as adding fees for furniture cleaning, painting, blinds cleaning, carpet cleaning etc. despite leaving things in a very good condition. Cleaning between tenants is a common business practice and should not be charged against your security deposit. They charged 550$ for this cleaning and things were left in great condition.
Management has a shady habit of of keeping the security deposit because they know no one will fight them on it. Normal wear resulted in a charge of >$500. Would not recommend.
Frequently asked questions about The Promenade
How is The Promenade rated?
The Promenade has a 4.3 star rating with 35 reviews.
When is The Promenade open?
The Promenade is closed now. It will open on Monday at 9:00 a.m.
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