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The Preserve at Darby Creek
- Apartments
- Prospect Park, PA
About this business
Location details
211 Lazaretto Road, Prospect Park, PA, 19076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Outstanding We have lived in Eldorado Court since March. The staff is awesome anytime that we need anything, we call and the work get done within 24 to hrs. When we have questions the staff is very knowledgeable and if they don't have the answer they will get it. I cannot say enough about the staff they are polite, professional, helpful and they are accommodating when informed earlier as possible. We have known the staff for 3 years and we have never had a issue with anyone of them. We enjoy living at Eldorado Court and I wo... read more
Business response:
Thank you so much for your thoughtful review and for choosing Eldorado Court as your home! We’re delighted to hear how much you value the responsiveness, professionalism, and care from our team. It’s wonderful to know you’ve had such a positive experience over the years and continue to enjoy living in the community. Your recommendation means so much to us, and we truly appreciate having you as part of Eldorado Court. Thank you again!
don’t waste your time The office’s response is slow and tells me there are no available units, although it shows available here. Ask for a tour, no tour; ask for a room, no room! If there is no availability, just don’t post it as available online. I wasted my time waiting for their response with a “no” answer.
Review I feel that the Eldorado court apartment is a great property and great value. The staff goes out of its way to make you feel important one of the family. The service is outstanding. I have been very happy staying here and hope to remain here for a long time.
Warning So me and my family moved in the apartment on the last floor and in the winter there where so many mice and ants everywhere!! Overall the apartments are really nice for a small family.
Been living here over a year now The townhouse we rented over a year ago, and just signed another lease. We moved here from out of state and the office staff worked with us because we had never even seen the apartment until the day we moved in. There have been a lot of improvements over the year and with improvements and workers here all the time, sometimes things get over looked, the staff have always dealt with my issues in a timely matter.
Business response:
Thank you for the review! We are happy to hear the Preserve at Darby Creek is still your home! Our goal is to provide an exceptional experience, and a place you are proud to call home, so please reach out if there’s anything you need. -Stacie
Believe in the Reviews I believe the 1- 2 star ratings for poor customer service by current residents. I called three times in a week just for information before seeing all the negative remarks--- a week later no one had returned any emails or voice messages (Not to mention, there is a different contact number for them on every site). They obviously are interested in new business, so there is no possible way they are interested in maintaining current business if I were a tenant. NEXT!
WARNING!!! Low class management low class residents. Consider yourself warned.
Management is poor We love living here however the management is aweful and it has ruined our experience. They do not return calls, maintenance does not fix any problems requested, and management does not care about complaints. Also construction is going on and the workers have no consideration for the residents. This place have the potential to build a nice community but the management is going to run out all decent people.
Business response:
We are very sorry to hear you are not having a positive experience at the Preserve at Darby Creek. We are committed to the highest standards of customer service and sincerely apologize if you feel we missed the mark. I would love the opportunity to speak with you to discuss your experience further. Please call the office at 610-532-1120.
Not Worth the Price As a previous tenant, I thought I would be getting a more updated and improved version of the previous apartment I rented about 5-10 years at the old Colonial Park West Townhomes (previous management). It turns out I am renting almost the exact same apartment in terms of condition and just paying 1,500/mo now instead of the 850/mo I previously paid. The increase in rent could be justified if the apartments were improved but I have had more problems in my first 2-3 months here than I did in all of my previ... read more
Business response:
Thank you for taking the time to write a review. We are very sorry to hear how disappointed you are with the many upgrades we've made at the Preserve at Darby Creek. While the hardwood flooring is original, we did sand and refinish the wood and our residents love the result! Other upgrades include new kitchen cabinetry and appliances, new carpets, individual washers/dryers, and much more! Some of these items are not cosmetic, such as plumbing, electrical work, and boiler upgrades that have helped significantly with heating e... read more
Frequently asked questions about The Preserve at Darby Creek
How is The Preserve at Darby Creek rated?
The Preserve at Darby Creek has a 3.7 star rating with 39 reviews.
When is The Preserve at Darby Creek open?
The Preserve at Darby Creek is closed now. It will open at 9:00 a.m.
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