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The Original Mattress Factory
- Consumer Goods
- Charlotte, NC
About this business
Location details
5349 Ballantyne Commons Pkwy #700, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Such a great experience! We had an idea of what we wanted and Susan made sure we got the right mattress for us! Delivered as promised within the week!
Update 11/23/2025: My family and I came back to the store to of course see the superstar herself Ms. Susan. We made our mattress purchase today!! She still was so pleasant and sweet explained everything from start to finish. Our buying experience with her was absolutely top tier. Even after 4 months from meeting her originally she still delivered that top tier customer service and gave us that welcoming smile. As I stated in my original posted my family and I are very pleased with this location and the wonderful manager Susa... read more
We bought three mattresses from here, and they are perfect—very comfortable and make for a great night’s sleep. Definitely worth the money. Susan was passionate and kind, providing excellent service throughout. I really like this brand; they are professional in what they do, both in their products and their service. This is exactly what customers want!
My husband, daughter, and I went to Original Mattress store for the first time and I'm so glad we chose the Ballantyne location. Upon walking in, we were greeted by an amazing store manager Susan. We told her that we were starting in the market of looking for a new Mattress but was trying to figure out which one met our needs as far as comfort wise. Not only did she recommend what she felt would work best for us from what we told her but she even educated us on the different types of mattresses. We had never been educated on... read more
Sam made this experience a breeze. He was incredibly knowledgeable, professional, and polite. We came into the store unsure of which direction we wanted to go and left with our King Set being set for delivery the following weekend. We are excited for our new mattress and would definitely recommend working with Sam on your next mattress purchase.
Frequently asked questions about The Original Mattress Factory
How is The Original Mattress Factory rated?
The Original Mattress Factory has a 5 star rating with 7 reviews.
When is The Original Mattress Factory open?
The Original Mattress Factory is open now. It will close at 8:00 p.m.
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