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The Master Group Markham
- Contractors
- Markham, ON
About this business
Now TEXT or CALL your branch! A leader in the heating, ventilation, air conditioning, and refrigeration sector for over 70 years, Master Group has been named one of Canada's best-managed companies since 2010, and is the largest independent HVAC/R distributor in Canada.
Location details
35 Riviera Drive Units 1-4, Markham, ON, L3R 8N4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Been an HVAC technician for 17 years and what I’ve noticed about masters is they’ve gone downhill rapidly especially after Covid now they’re asking for your gas license to buy a fan motor for York rooftop unit, even though it has absolutely nothing to do with gas and unfortunately, due to the postal strike, I still have not received my wallet certificate to show them it’s note worthy that I’ve been dealing with these gentlemen my entire life when it comes to trade and HVAC work but even speaking to them apparently I need to ... read more
This is no reflection on the service reps on the front desk rather a review of Master Group warranty and credit desk. Good luck ever getting your warranty money back from legit parts claims. Hassle after hassle. Warranty claim didn’t go through? They won’t tell you and your account will be frozen because warranty and credit don’t talk to each other. This used to be my go-to York etc supplier but I’ll look for any alternative now.
I had a great experience with this HVAC parts supplier. Neil went above and beyond to help me find the part I needed. He was honest and even called me to recommend the best place to source the part, saving me time and money. Outstanding customer service—highly recommend!
Good luck getting someone on the phone at this location.
No issues with any of the counter staff, they are very helpful. What I do have an issue with is the ridiculous Lennox level pricing that’s come into effect over the last year or so. Charging $350 ($820 list) for a 3”x3” circuit board that has 2 relays, some connectors, some resistors and a led on is beyond a joke. I will only be getting parts I can’t get anywhere else at this point.
Frequently asked questions about The Master Group Markham
How is The Master Group Markham rated?
The Master Group Markham has a 3.8 star rating with 61 reviews.
When is The Master Group Markham open?
The Master Group Markham is closed now. It will open on Tuesday at 7:00 a.m.
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