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The Lodge at Shavano Park
- Apartments
- San Antonio, TX
About this business
Location details
3838 Lockhill Selma Rd, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Just moved in a couple weeks ago....transferred from another property owned by the same company due to horrible and unavoidable circumstances. Was told I would get $300 off my first months' rent since I was transferring from another property owned by the same people, but when the first month's rent was due I was suddenly told I didn't qualify because I transferred before my old lease was completed (which is literally what a transfer is, and obviously the opposite of what I was told originally....). Now I'm in a huge financia... read more
Just moved in a couple weeks ago....transferred from another property owned by the same company due to horrible and unavoidable circumstances. Was told I would get $300 off my first months' rent since I was transferring from another property owned by the same people, but when the first month's rent was due I was suddenly told I didn't qualify because I transferred before my old lease was completed (which is literally what a transfer is, and obviously the opposite of what I was told originally....). Now I'm in a huge financia... read more
I simply copy and pasted this review, because its almost IDENTICAL, LMAO: "This place rips you off! Great location but horrible management company. The staff in the office were good. I never had an issue corresponding with them or getting maintenance done but the corporate management office and account resolution personal have no tact. There was no resolution from either office.""Then when I move out I'm getting charged to paint someone else's wear and tear! I lived there for 6 months and was always away for work so maybe 3 ... read more
I simply copy and pasted this review, because its almost IDENTICAL, LMAO: "This place rips you off! Great location but horrible management company. The staff in the office were good. I never had an issue corresponding with them or getting maintenance done but the corporate management office and account resolution personal have no tact. There was no resolution from either office.""Then when I move out I'm getting charged to paint someone else's wear and tear! I lived there for 6 months and was always away for work so maybe 3 ... read more
Management does not care about your concerns for a safe space. I went to the leasing office with a serious complaint regarding neighbor noise. Their only response to my concern, "it's apartment living". Management spoke over me while I was voicing my concern, negating anything I was saying. Truly awful customer service. I feel so disrespected and that my concerns have no value.
Business response:
We are sorry to hear that you are unsatisfied with the noise that you hear from your neighbors. We take prompt action against any noise complaints, when our staff responded to your specific call we were unable to hear any excessive noise. We appreciate you understanding that with the close proximity of apartment living there will be some noise that you will hear from your neighbors, which is common with any multifamily community. Please contact the leasing office to discuss any further concerns about this matter. Pest contro... read more
Stayed at these apartments for a little over 6 months without issue until we left. Management support kept our entire deposit and sent us an additional bill for $445 for what they referred to as heavy pet damage. Their proof was a picture of worn carpet at a threshold to the bathroom and staining on the underside of the carpet not visible from the top. They admit that I wasn't the first tenant after the last carpet replacement but i should have caught it if it was there prior to my occupancy. I asked where in the contract do... read more
Business response:
We document damages with photos. Contact our Account Resolution Specialist regarding move-out charges.
Management lies to get more money from you. Spoke with Alisia T**** regarding my application. I was advised my name was incorrect on the application and they could not process a background check however my new apartment was able to process a check using my name. I was told by Alisia I have the option to pay another fee or cancel the application for a refund on the holding fee. As soon as I requested a refund I receive an email that my background check was indeed processed. They are now refusing to refund the holding fee beca... read more
Management lies to get more money from you. Spoke with Alisia T**** regarding my application. I was advised my name was incorrect on the application and they could not process a background check however my new apartment was able to process a check using my name. I was told by Alisia I have the option to pay another fee or cancel the application for a refund on the holding fee. As soon as I requested a refund I receive an email that my background check was indeed processed. They are now refusing to refund the holding fee beca... read more
I moved into the Ballantyne Apartments back in 2013, and recently moved out at the end of July, 2020. I was there for thirteen years. I was in a second floor unit with a resident above me and below me. For twelve of the thirteen years that I was there, I never had any problems. Then, in April of 2019, that all radically changed when a new tenant moved in above me. On the very first day that the individual moved in, the noise started to occur. And I mean unacceptable noise that went way beyond the normal noise level for apart... read more
Business response:
We handle all noise complaints with the utmost care and to the best of our ability because we understand that this is your home. There are guidelines which we have to follow in addressing matters of this nature. I can confidently say that we did everything we could in this situation and I am sorry you felt we should do more. I do know that we were never able to obtain a police report nor a report from our on site courtesy officer validating your complaints which made our handling of the situation a bit more difficult. Unfort... read more
Frequently asked questions about The Lodge at Shavano Park
How is The Lodge at Shavano Park rated?
The Lodge at Shavano Park has a 2.9 star rating with 267 reviews.
When is The Lodge at Shavano Park open?
The Lodge at Shavano Park is closed now. It will open tomorrow at 9:00 a.m.
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