Katharina R. on Insider Pages
8 years ago
04/29/2013, 01:53 AM
Not for those with high blood pressure or heart problems.
Appalling customer service. The manager was berating the stylist in front of me, the stylist was blaming the scheduler for not giving her room for all of her appointments, the scheduler did not notify me of an apparent requirement that I schedule 2-3 weeks in advance for my stylist.
Everything was my fault, my hair was too thick to style in the allotted time, but too thin because I used the wrong product and dyed it at home. The texture of my hair and its origins were disputed upon by the manager and the stylist in front of me, an interesting fact given that my mane fiasco was used to hawk salon products I was not the least interested in.
I felt like the last half hour of my appointment was spent arguing with the stylist for her time with me, not thinking of another customer. She hurried through the end of my cut, which didn't result in disaster but it didn't deliver the bluntness and volume I received from my previous cut at a Great Clips.
The business model at this establishment needs a serious rethink if they want to persevere in the community. I couldn't help but notice the irony that the stylist was discussing the chemical damage I've caused my hair while the desk fan in the station next to us was projecting dust into the air in the general vicinity of a seated customer. Such inconsideration to the details was par for the course.
For those making the attempt, bring cash in hand so you're not forced to relate the amount of gratuity you're giving the stylist to the entire waiting room. I was not prepared to tip as much as I did expecting the typical receipt from my credit card. Being that the scheduler was to blame for my visit, at least according to my stylist, the gratuity was warranted.
Never, never again. I sincerely wish I had encountered the reviews online before trying my luck with these people.