The Knickerbocker

Nancy Kwak 

on Google

3 weeks ago

Just returned from a three night stay at the Knickerbocker - the hotel accommodations were as expected but cleanliness and service need improvement as upon check out, I was surprised with $500 smoking fee despite the fact that I am not a smoker! The supervisor was not helpful and insisted that their smoke sensor was fool proof and there must be some other “explanation” implying that I was lying and that I could fight the charge with my credit card provider. There was no consideration of potential use of aerosol from hair spr... read more

Steve Loudermilk 

on Google

3 weeks ago

My wife and I planned to pamper ourselves for our Anniversary with an expensive stay at this 5 star hotel in NY Times Square. But we found it disappointing. When selecting a room, I was asked the size and number of beds, and whether I wanted a room with a "city view"-- which I did. But my "city view" turned out to include scaffolding, which covered the entire outside of the hotel. If there is needed external preventive maintenance, I understand. But I didn't appreciate not being warned about this in advance and given a disco... read more

Vanessa Marzo 

on Google

3 weeks ago

Do not stay at this hotel. The rooms are dirty, our bathroom had three cobwebs in different parts of the ceiling (you can tell they’ve been there a while) and the air vents in the room were covered with dust. The bathroom has glass doors to the room and all of the light from Time Square comes in making it hard to sleep. The doors to the rooms are incredibly noisy and close to one another so you hear guests coming in and out all day/night. The rooms look dated and worn down. There are is no mini bar or complimentary water in ... read more