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The Key at Yale and Towne
- Apartments
- Stamford, CT
About this business
Location details
110 Towne St, Stamford, CT, 06902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:30 p.m. | |
| Tue | 9:30 a.m. to 6:30 p.m. | |
| Wed | 9:30 a.m. to 6:30 p.m. | |
| Thu | 9:30 a.m. to 7:00 p.m. | |
| Fri | 9:30 a.m. to 6:30 p.m. | |
| Sat | 9:30 a.m. to 6:30 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Verified Renter The work was performed on time . We were not at home Very happy with the service.
Business response:
Hello, thank you for sharing your experience with our maintenance service. We are pleased to hear that the work was completed on time and that the process went smoothly while you were away. Providing reliable and convenient service is important to our team. We appreciate your feedback and are glad you were happy with the service!
Verified Renter Very Responsive All the items that were necessary to move in were taken care of expeditiously.
Business response:
Hello, thank you for sharing your experience with us. We are pleased to know that everything requiring attention was handled promptly as you settled into your new home. A smooth and efficient start to residency is important, and we are glad your needs were addressed in a timely manner. We appreciate your positive feedback and are delighted to welcome you.
DONT. LIVE. HERE. I've lived in several apartment buildings, but The Key at Yale and Towne has to have the worst leasing and maintenance departments I've ever worked with. The leasing office is extremely hard to get a hold of. Forget calling or emailing the leasing office, you'll rarely get a call back (unless you call multiple times) and an email response from them takes days. It's funny how attentive and responsive they are when you're looking to rent or sign a lease, but that all stops when you become a tenant. Maintenanc... read more
Business response:
Thank you for being so open with us. We appreciate your feedback and are disappointed that you have this impression of our team. We'd value any further insight, so please reach out to our office directly when convenient. It's our goal to ensure a better experience and we hope to connect soon! Sincerely, The Key at Yale and Towne Team
DO NOT LIVE HERE Management at this building is HORRIBLE. They are great at getting you signed up for a lease but if you ever have issues they do not care. My dishwasher did NOT WORK for 4 Months, and they kept ordering the wrong replacement. My Toilet was not working properly for 5 Months, and I had to call the DEPARTMENT OF HEALTH in order to get managements attention on the issue. My Washing machine left oil stains on some of my clothes and needed to be replaced, and management did nothing to help with my destroyed clothe... read more
Business response:
Thank you for your feedback. We are disappointed to hear that your stay with us has been less than pleasant due to the issues you have mentioned in your review. We would appreciate the chance to speak with you personally to go over your concerns and work towards a better experience for you. Please feel free to contact me at any time that works best. I look forward to connecting. Sincerely, Gerald B., Community Manager gbraun@cushwake.com
TERRIBLE management When I say terrible I mean TERRIBLE management staff. They were quick to contact me 0.5 seconds after they realized I was interested in seeing an apartment, they took my money, and then would not respond to my questions or concerns for days. When I finally got into contact with someone they told me they were "too busy". Clearly they are "too busy" to care for their tenants. I would rather give up my application fee and security deposit then deal with them for 13 months!!!!
Business response:
Thank you for your review and feedback. We're sorry to learn about your negative impression of our team, as we strive to provide prompt, professional communication with each interaction. We'd like the opportunity to speak with you and turn your experience around, so please reach out to our office directly at your earliest convenience and we'd be happy to assist you. Sincerely, Gerald B., Community Manager gbraun@cushwake.com
Worst apartment building ever! My husband and I made the unfortunate decision to rent an apartment in the Key. Our issues began immediately. From parking issues to lost keys to hidden fees and costs to condescending staff, to broken gym equipment (literally has the bike ever worked??) to a broken and unsafe front door for the ENTIRETY of our lease - I could go on for hours. The incompetence of the people that work here is undeniable. Do yourself a favor and stay far far away. Also, if you want to see some of the problems goi... read more
I would recommend... (Verified Renter) I would recommend because of where it's located and the advantage of shopping areas, train station, trolly bus service, and the courtesy of office personnel
Nice apartment/apartment house.... (Verified Renter) Nice apartment/apartment house. Neighbor noise is sometimes an issue and the walls are not terribly insulated. Office staff is very nice and helpful. Not 100% the price tag $3000+/month lives up to true value though. Adjacent neighborhood makes location less appealing.
Amazing Place! Looked at a bunch of places in the Stamford area and nothing competed with the price, location, amnenities or the friendly gals in the leasing office! Michelle was and continues to be super helpful! Renting/moving can be a pain, but they made it easy for me!
Frequently asked questions about The Key at Yale and Towne
How is The Key at Yale and Towne rated?
The Key at Yale and Towne has a 3.8 star rating with 97 reviews.
When is The Key at Yale and Towne open?
The Key at Yale and Towne is open now. It will close at 6:30 p.m.
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