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The Kettle Diner
- Diners
- Jacksonville, NC
About this business
The Kettle Dinner serves up a vast array of tasty food in a casual and friendly setting. Perfect for gathering with family and friends or grabbing a bite after a long night out. Breakfast is served all day long. Daily specials (check them out on facebook). Local fav for nearly a decade! Affordable prices and open 24/7 for you convenience. We pride ourselves on customer service a would love to make you a part of our "Kettle Family".
Location details
300 Marine Blvd, Jacksonville, NC, 28540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I can’t believe I’m giving the Kettle a bad review. I have been a happy customer for over 4 years now and the past few months I’ve had nothing but bad experiences. My family and I dined here two times in the past two months and we’ve had horrible service. Cold food, no refills on our drinks, server never coming back to check on us etc. Today my office ordered to go and my fried chicken club (which I order every single time) was disgusting! My chicken tasted awful and was like rubber. I’m writing this review in hopes that the... read more
today was the worst customer service we have ever had here in the past 3 years we come here with our kids to have family lunch . today the waiters did not bring our food out correctly they forgot what came with our oder. it took 30 minutes to get someone to come over and give us a refill. after our experience today we will not be coming back . our waiter never even came back to our table she stayed in the back . we had to get another waiter . very disappointed in today
Business response:
Our sincere apologizes for the less than par service that you received on your last visit. As a patron for three years (much appreciated by the way) you know this is not the type of service we are known for. After checking the situation out with the manager and staff working that day here is what happened....the waitress that you had is still fairly new and learning the ropes. She went outside to grab inventory and took longer than expected, that's why another server took over your table. Not an excuse, but just wanted to gi... read more
RecommendedIt had great selection of food, breakfast, lunch & dinner. There was five of us and we all had great selections. When traveling back in this area will stop again. From Henderson, Ky.
Business response:
Thank you so much for stopping in while in Jacksonville!
The food is good most of the time but some of the younger waitresses are not wearing the masks correctly nor do they know the menu. The experience is more pleasurable when we have questions about the food and the waitress readily knows the answer.
My daughter and I went to this establishment and did not receive service. We were going to order take out for us and the rest of our family. We were advised by the greater to sit at the bar and someone (waitress) would help us but no one did. We watched a waitress assist a colleague (waitress), sitting at the end of the bar and another waitress help and elderly caucasian man at the other end of the bar and saw approximately 4 other waitresses bring condiments to the cooler and none of them even acknowledged us sitting there ... read more
Business response:
Our sincerest apologizes for your experience. Please know that it was not intentional and also not acceptable. This has been reviewed with our general manager and also all of our staff that were working that day. Please allow us to make it up to you...sending you a private message now.
Family and Friends eating together one last time before we head out. Very good food and great service!
I enjoyed a family meal in a family-style atmosphere with great service, tasty food, and affordable prices. The best liver & onions I've had in a LONG time!
We were on the way home from vacation and ran across the Kettle Diner. The food was delicious and very wonderful service. We will definitely be back if we ever pass thru.
Awesome meal and wifey always loves the spots
Frequently asked questions about The Kettle Diner
How is The Kettle Diner rated?
The Kettle Diner has a 4.5 star rating with 2,901 reviews.
When is The Kettle Diner open?
The Kettle Diner is closed now. It will open tomorrow at 9:00 a.m.
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