The Ivy Cottage Inc.

robin.a.lambert 

on Yellow Pages

13 years ago

The rudest and most heartless people work here. I am from out-of-state; Saturday I ordered a large arrangement for my cousin's wake, which is tonight. Ivy Cottage called me 4 hours before the wake started to tell me they could not make up the order as it was shown on the website (a $170 funeral spray). When I asked what flower substitutions they intended to make, they became extremely rude and dismissive. I asked if there would be a price reduction - i.e. you can't substitute daisies for roses and charge the same price. I wa... read more

parn1014 

on Yellow Pages

14 years ago

You would think when someone orders flowers and pays for a premium arrangement you would get something that is bigger than the picture that shows a standard arrangement. It even says in the description that premium is larger with more flowers (shows a picture). Well I paid $20.00 more for premium and the arrangement my mother got was exactly like the picture for standard. So I called, the Ivy Cottage and never in my WHOLE life have I ever been treated so rudely!! Youy'd think I was trying to rip someone off. I was told she d... read more