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The Inn On The Lake
- Hotels
- Canandaigua, NY
About this business
Location details
770 S Main St, Canandaigua, NY, 14424, United States
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On September 27th, 2025, we traveled by plane from far away to attend the wedding of our good friends. They invited us to stay at the same hotel where the wedding would be held for our convenience. But we are extremely disappointed with the service at the front desk. We stayed here for a wedding being held at the property and arrived early hoping for assistance getting into our room to prepare. We explained to the Receptionist that we had spoken with customer service and they were glad to help us. We understand that early ch... read more
I stayed at the Lake House in November with a friend and had a lovely time. Based on that experience—and the hotel’s promotion of daily kids’ activities—I was excited to return with my entire family. Otherwise, I would not have chosen this as a destination for children. Unfortunately, we were incredibly disappointed. The kids’ offerings were minimal to nearly nonexistent. The pool was indefinitely closed, which was not mentioned anywhere on the website or posted in the hotel. We only found out after getting our two young chi... read more
3rd winter staycation here, and it is always a beautiful and relaxing retreat! Highly recommend the barrel sauna treatment. Feel like a million bucks after. Next time will have to try in the summer to take advantage of the lake activities.
I am writing this review after reading my sister’s experience and the response issued by management. I feel compelled to correct several misleading implications and share my own firsthand experience. At no point were staff members ever threatened or placed in danger. That claim is false. What did occur was a serious safety incident involving a child that was not handled appropriately. An adult guest attempted to strike my niece with a vehicle and admitted to doing so. Initially, the situation was being discussed with two fem... read more
The epitome of putting lipstick on a pig. An incredibly cheap hotel, very clearly low quality construction means that you hear everything in the rooms nearby and in the hallway. I had to change my room due to a rowdy group late at night (unexpected during the week and something that certainly didn't help my perception of the property). The bathroom was dirty (showerhead covered with grime, shower glass filthy, hair in shower), the water would not drain in shower so I got to stand in what became a warm soup of dirt and hair a... read more
Frequently asked questions about The Inn On The Lake
How is The Inn On The Lake rated?
The Inn On The Lake has a 4.3 star rating with 1,423 reviews.
When is The Inn On The Lake open?
The Inn On The Lake is open now. It is open 24/7.
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