The Home Depot

Bill Hammond 

on Facebook

5 years ago

Last week I went to get 2 small pieces of wire that they had to cut from stock because is sold by the foot. It took me 15 minutes to find help. The guy I found could not help but he had them page an associate 3 times. No body came. I found a department manager and she couldn’t cut the wire. She left for 15 minutes looking for help. Finally when she came back she found another department manager and asked him to help. He asked what I needed and then said he would go look for someone.... this was 45 minutes later. I told them ... read more

Jason Farmer 

on Facebook

5 years ago

Had to wait over 30 minutes for a paint person to come help us despite being pages 4 times. Completely unacceptable. 

Natasha Rose Snodgrass 

on Facebook

5 years ago

This has been my go to store since we moved into the area. Normally they are great! Today, I was being helped by an associate in paints; when it came time to mix a color ... he disappeared. At first I just thought he ran to the bathroom because up to that point, he'd been über busy. After almost 45 minutes, 4 intercom calls and an associate calling another paint associtate, I got my paint mixed. I would've left but I'm from out of time and Lowe's doesn't carry the brand I needed 🤷🏼 Thank you to the associate that came and ... read more

Alfredo Hernandez 

on Facebook

  Recommended

5 years ago

Really good courtesy there. 

Albert Rodriguez 

on Facebook

5 years ago

Yesterday my sister went to Home Depot and the lady at the entrance to the garden area counting people was very rude to her. She needed assistance in loading up some heavy bags of potting soil and asked her if someone could assist her in loading up some potting soil and her reply was “and what do you want me to do about it” was her reply. She sounded very rude and ugly. It was early in the morning and not packed at all. If she would of said that she couldn’t assist me and possibly call someone else, that would of been fine, ... read more

Estehla Castillo 

on Facebook

5 years ago

I went to the store and paid $50 so that someone could come to my house and measure for blinds..A week came and went and no-one ever called or came by so I called the store-and they let me know someone-named Anna put on her notes “customer not ready” I was never notified so im not sure why she put that..I called her to find out why she would put that..she didnt give me an answer she just said she would email them and let them know I was ready..I will be doing business with Lowes from here on out 

Mary Jackson Cooper 

on Facebook

5 years ago

Plumbing isle is in such disarray you can’t find anything Nothing is where it belongs. You have to dig thru boxes to find what is supposed to be in the box. The replacement parts that are hanging is in terrible shape. Stock everywhere. Isle 9 bays 4 to 16 is a disaster 

Susan Marquez 

on Facebook

6 years ago

After spending over $2800 down the street and having to load all myself, we ventured in looking for tile with low expectations. Thankfully DAVID not only helped us pick a tile, but loaded it and explained other items that saved me yet another trip to the store! He allowed us time to look, then came in with recommendations, yet not over pushy, and helped us from start to finish, even tying down things in the back of my truck. Thank you David — if only you could teach customer service all over Hobbs! 

Janel Cox 

on Facebook

6 years ago

We spent a lot of money on custom blinds, when the blinds FINALLY came in (after we paid Home Depot to come out and do all the measurements for us) two of them were ten inches too short and the others didn’t come with the mounting brackets so we still don’t have any of our very expensive blinds hung and we can’t get Home Depot to give us an answer on anything! I’m putting a complaint into their corporate today so that maybe we can get some answers.