The Home Depot

Victoria Regan 

on Facebook

4 years ago

horrible customer service. we've had nothing but issues trying to order tile for a bathroom remodel. first a package was lost (good thing I followed up) then they sent the wrong product and I was given a store credit to reorder at another counter .. (rolling my eyes here) went to go re order and was told they couldn't guarantee I'd get the right product run since it was marble, mind you the box stock photo,the display and the online photos do NOT match...And now I'm sitting here with a sizeable store credit that they won't r... read more

David Reaves 

on Facebook

5 years ago

I bought a washer and dryer set that had to be delivered because both weren't in stock. 3 weeks later they were delivered and installed by their people. The dryer was broke mechanically from the second it was turned on. But as soon as it comes off that truck it's no longer their problem. it's yours! so I had to deal with GE service. The best they could do was 3 weeks for a repair person to inspect it and decide if it's fixable or needs to be replaced. which would take another 3 weeks. But they never showed because they were ... read more

Mark N Kathy Proffitt 

on Facebook

5 years ago

Heard that you were not selling toilet paper during the pandemic shortage but were offering free toilet paper to people that applied for your credit card. Disgusting. 

Julie Riiska Romano 

on Facebook

  Recommended

5 years ago

The Algonquin store is the friendliest and most helpful Home Depot around. Workers are always checking to make sure customers are taken care of and they make sure to find someone who can help if they can’t 

Sylwia Duda 

on Facebook

5 years ago

This is the worst costumer service ever. DO NOT GET YOUR DOORS FROM THERE NOR HAVE THEM INSTALLED BY THEM. I'm dealing with them since July of last yr and it seems like we are not getting anywhere. WORST SERVICE I HAVE EVER EXPERIENCED!!! 

Elizabeth Page 

on Facebook

5 years ago

Hired Oconner Electric out of Huntley Il through the Algonquin Home Depot The two young men that came were polite and did a great job Cody and Brennan. I would totally recommend them. What I wouldn’t recommend is Oconner Electric . I was charged $850 plus 3 percent to use a credit card to install a mount and 65inch tv on the wall with an electrical outlet and hdmi cord run through the wall plus programming the tv. They sent 2 men for the installation which took 4 1/2 hrs at 180 an hour plus 50.00 in parts. I feel two guys we... read more

Andy Barton 

on Facebook

5 years ago

I went there today to purchase a DeWalt cordless tool kit with my 10% off coupon that I received in the mail of $299 or more when you put it on your Home Depot credit card so I go to the register and I had a gift card with $28 left on it and tried to use that along with my Home Depot consumer credit card I was told that I am not able to use any other form of payment except my Home Depot consumer credit card when using the 10% promotional coupon that comes in the mail. Needless to say Home Depot lost out on a $500 sale today ... read more

Nicholas Giuseppe 

on Facebook

5 years ago

The life proof floors should not be advertised as scratch proof. Do they have a marker I could use? I would not recommend Home Depot installation process either.