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The Hanover Insurance Group
- Insurance
- Grand Rapids, MI
About this business
Location details
4100 Embassy Dr SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These people are getting a one star because they are robbing me of $60+ dollars for three days of service after we changed to a different insurance company I don’t recommend them to anyone if they are going to do this to someone who has been with them for three plus years
This is the absolute worst insurance company I have ever had to deal with. Their insured driver hit me and it took them a week just to reach out regarding the accident. They switched claims adjusters 4 times and almost one year later, I’m still arguing with them about paying me for the additional rental car fees I ensued, the diminished value of my car and pain and suffering, most of which came from their lack of professionalism and responsibility. I have wasted so much valuable time trying to get my case resolved
Do not recommend this insurance company. In my opinion they give horrible customer service. They will cancel your homeowners without notifying you AND will increase your auto rates without telling you. When you try to call to understand what is going on they HANG UP on you! Stay far away. They quoted my auto at 160 and then the day I added it, it was $219 and then all of the sudden $300. No notice, no reasoning. I feel the lied to get me to switch! I will be reporting them!! Horrible horrible horrible!! State Farm all the wa... read more
Horrible Horrible company. I switched to this company due to rate increase at progressive I made a claim and was denied after being delayed for almost six months. I provided everything the investigator Kim M. Campbell asked for. I was then told I had to do an EUO which I also attended and was still asked about a lie detector test and all the bank records, phone records and information about my vehicle where never brought up at the EUO. I felt discriminated Mrs. Campbell was rude and treated me like an criminal. I never misse... read more
Frequently asked questions about The Hanover Insurance Group
How is The Hanover Insurance Group rated?
The Hanover Insurance Group has a 3 star rating with 47 reviews.
When is The Hanover Insurance Group open?
The Hanover Insurance Group is closed now. It will open on Monday at 9:00 a.m.
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