The Futon Shop

Matthew G 

on BBB

3 years ago

I ordered an 8" Pure Rest Cotton (w/wool) Mattress and it doesn't have enough filling. I took pictures of it and sent it to customer service but they refuse to resolve the issue. On the pictures you can clearly see that it's only 6" (not 8" like they advertise). In addition to that, because of the lack of filling, I sink almost 5" when I lie down on it. I can feel the bed frame through the mattress. (I also sent pictures to them of this) They advertise it as a "medium-firm" mattress but me and my wife both sink right down in... read more

Thomas A 

on BBB

4 years ago

DO NOT BUY ANYTHING FROM THIS STORE. I purchased a cover from them that was far away from the color and texture advertised. They do not issue refunds and are exceedingly rude when asked. $150 wasted. 

CAROLINE L 

on BBB

4 years ago

The futon with mattress was $2000. The futon was simply non-feasible to operate. I have had three futons in my life and the product promise is: 1) it can be a flat bed 2) one person can easily convert it to a couch. Neither of these promises were fulfilled. The mattress is so heavy, you can’t change it from couch to futon and back without incredible strain and risk of back injury. When i called the store they said i had to remove it completely before moving the wooden part from bed to couch and vice versa. That is not a futo... read more

Ryan J 

on BBB

4 years ago

I needed a custom size mattress and saw their comfort plus and thought I would give it a go. Mostly because I had few other choices for this awkward situation of needing a custom size. They totally came through for me and were super helpful and got it to me out of state in about a week and a half. And man this thing is way nicer than I was expecting it to be. 

ann m 

on BBB

4 years ago

I am so sad, disappointed and yet relieved that I did not order a couch. Long story but was told the truth today by an honest sales person who told me I would not see it for 6 months (even though a week ago, someone in the same location told me 4-6 weeks AND the website cart said the exact same thing!) Additionally it's $700 to ship it two states away and they don't tell you that until it's in the cart. The website is horrific and it would take a detective to figure out how to order swatches. All of this makes me think they ... read more

Anna D 

on BBB

4 years ago

We ordered a futon and the money was processed and then complete silence. We can't even get an estimated date. Is this a real store at all? 

LAURA E 

on BBB

4 years ago

I purchased a futon from the Futon Shop for my vacation home on Jun 26, 2020. I opened it four days later and put the futon cover on it before it fully expanded, and then I left for a couple of weeks. When I got back, I noticed a slight chemical smell in the house. I thought it maybe still needed to air out a bit, so I waited a couple more weeks, and the smell got stronger. I was very sad, because of how much I spent on the futon and the fact that it was supposed to be all natural. I took the cover off, and it smelled so bad... read more

Jin S 

on BBB

4 years ago

Futon Shop has the most horrible customer service ever. I ordered 2 silk masks and 5 filters. The large mask was defective. One side was 1/2 in longer than the other side. One of the filters were torn. Mistakes happen. It's a pain but I emailed customer service right away and included pictures. I got no response. I asked for updates and ended up sending another request. No response from Futon Shop. In fact, I never got a response until I started my dispute with PayPal. At this point, they responded and asked me to send pictu... read more

doreen d 

on BBB

4 years ago

This is the worse company I have ever done business with.