The Futon Shop

Corinth L 

on BBB

a year ago

Worst rip off of my life. RUN don't walk away from this place. Nightmare experience similar to others who have made a review here. My organic cotton matress smelled like a barnyard and the smell never went away. Had to sleep on make shift bed for a month because smell was so aweful stinking up my tiny studio apartment. And they don't do refunds, only store credit or half store credit for proof of donation. Couldn't donate in good conscience due to smell, couldn't wast more money on returning it. It went to the dump where it ... read more

Theo C 

on BBB

2 years ago

Theyre horrible. Send couches with wrong fabric. Cushions are so plumped in the center you cant sit on them without falling to one side. Their customer service is essentially non existent. They dont back their products. And if you want to return a sub standard product you have to pay shipping which is unreasonably expensive from the east coast to the west coast. In sum, their products are inferior and they take absolutely no responsibility. Stay away. Far far away 

Alexa P 

on BBB

2 years ago

What a rip off. An acquaintance had told me about this place so I decided to order a futon from them. Due to the fact that the futon was the equivalent of sleeping on a hard rock I decided to bring it back in exchange for a full sized bed. It was around $500z I ordered the full size hemp bed. I enjoyed the comfort of this bed until it randomly broke on me one day out of the blue. I hired a handyman to come fix the bed and it was successful until I started noticing the legs becoming wobbly again. I have been the only person s... read more

Bobbi C 

on BBB

2 years ago

I ordered the Tranquility mattress based on sales advising me to upgrade (ie. spend more money) on a better supportive mattress which would be more like a hybrid mattress that I was asking for. I received a basic futon, nowhere can I see the supposed coils this upgraded mattress is supposed to have for the additional support and cost. This is just a basic poorly constructed futon, not at all a mattress. Its lumpy, doesnt hold a shape and doesnt fit in the frame. After numerous calls and emails, Ive been advised that the prob... read more

Miriam M. 

on BBB

2 years ago

I ordered $6000 in modular sofa pieces from the futon shop. They sent the wrong hardware over and over. We could not even use the couches for over six months. When we started sitting on the couches they fell apart. My tiny six year old daughter leaned back and the entire back of the couch fell off, with my daughter crashing to the floor. The backs of the other pieces are wobbly and uneven. The pieces dont even line up together, because they were made unevenly. The screws appear to be sitting in sawdust and are not firmly sec... read more

Dolly H. 

on BBB

2 years ago

I had my mattress for six months in ****, **. The area is extremely dry, high dessert. I also open my window each morning to let my room air out each day while I'm at work. I lifted up the mattress and the entire underside was covered in mildew. I had noticed itchy eyes and a stuffy nose at night for months. I thought it was allergies. When I moved the mattress outside my hands were itchy, red, swollen. My throat was itchy and tight. I removed the matress and cleaned the house with vinegar. When I contacted customer service,... read more

Evan B 

on BBB

3 years ago

After purchasing a wooden futon headboard and waiting for two weeks without even a tracking number, I had to email Futon Shop where i was told that it was "backordered" and could take up to another two weeks. I figured that there have been supply chain issues lately so I was fine with that. I waited for another two weeks, and after still nothing I emailed again asking to just cancel it. Immediately after sending that email I got a call late at night saying that it was miraculously being shipped the next day. They weren't wai... read more

Kristen F 

on BBB

3 years ago

Bought a reclining couch, was finicky upon arrival, but whatever. Then it full on broke and wont stay upright, and despite emails and phone calls regarding our one-year warranty, I have not received a single call or email back. Do NOT buy from them. They take your money and are completely unreachable after that. Also for the delivery, I had to **** down the number for the delivery company and beg for a reschedule because customer service was unreachable and I had to go out of town for a death in the family. The Futon Shop ma... read more

DANIELLE C 

on BBB

3 years ago

Terrible return policy! I ordered a futon cover- it arrived in 2-3 weeks. By that time, the "return window" of 3 DAYS had run out. They will not let me return the product. Furthermore, the futon cover was the consistency of tissue paper- terrible! The sizing was not accurate. I am so upset that I wasted my money.