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The Flaming Candle Company
- Consumer Services
- Hiram, GA
About this business
Location details
71 Southern Ct, Hiram, GA, 30141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 4:00 p.m. | |
| Tue | 10:00 a.m. to 4:00 p.m. | |
| Wed | 10:00 a.m. to 4:00 p.m. | |
| Thu | 10:00 a.m. to 4:00 p.m. | |
| Fri | 10:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My order was placed nearly four weeks ago and you all have the audacity to not respond to customers! I lost a $1500 contract for a wedding because of your lack of communication! I've been purchasing from you all for nearly 7-8 years and I can honestly say, this takes the cake for me and I AM DONE!!! Just like you have a business to run, so do I! You can keep your little $15 off the next purchase, what can that do for me after not getting $1500 for a contract I signed for a wedding!! You all dont reply back to emails and you ... read more
Similar to what everyone else is saying, I ordered back in August and hadn’t gotten an update on my order in several weeks. I tried to email and call but never got a response so I emailed them a second time to say just to cancel the order because it’s now too late for the oils I needed. Today I get a generic apology email that is almost word for word the replies to these reviews saying they are moving and that my ordered hadn’t been fulfilled yet but that they wouldn’t cancel my order and would expedite it and get it out tod... read more
I placed an order mid August and it has not shipped. Ive tried contacting and just recieved a generic reply. I have 3 active orders with them, been a customer for a very long time and have gotten most of my supplies from here. They are not reliable and have left me in a bad spot. I rely on my suppliers as my shop is how I provide for my family and this is my busiest time of year and I am without products I need therefore it has hurt my business's growth. Horrible Flaming Candle! You did us wrong! Moving at busiest time of ye... read more
Ordered August 24 and was set for delivery September 15. Hasn't shipped and their email responses are vague and not helpful. No one can tell me when my orders will be shipping. They aren't offering customers refunds. This is unacceptable. Update following their response: I have emailed twice in two days with zero response. The warehouse move was completed weeks ago, yet my order hasn’t shipped yet. Fill my order!!!!
They don't answer the phone or respond to emails, they don't provide order information. How can a company have bad customer service? I need answers to my orders that I already paid for. Today is September 17th, and I haven't received my products or a response from you. You truly have terrible service. I definitely won't recommend you to anyone.
Frequently asked questions about The Flaming Candle Company
How is The Flaming Candle Company rated?
The Flaming Candle Company has a 4.1 star rating with 481 reviews.
When is The Flaming Candle Company open?
The Flaming Candle Company is closed now. It will open on Monday at 10:00 a.m.
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