Robbie Groban made the whole process easy. We had an issue between insurance and TEC, but it was resolved with everyone easily. Everything promised was received.
Business response:
Thank you, Mary, for leaving Robbie and TEC a great review! We can relate to the difficulties of working with insurance, but we are happy that Robbie was able to work it out for you. Have a great day!
I am very happy with my new roof. The job was done quickly and efficiently. Ryan was great to work with, he was very friendly and knowledgeable. Thank you for a great job!
Business response:
Hello Joshua and thank you for your review! Ryan and TEC are both happy to hear of your satisfaction with your recent build. Thanks!
Great work, our roof looks great! Brad Gillis was great to work with. Kept us updated on everything and made getting our roof replaced easy!
Business response:
Tracey, thanks for leaving a review for Brad and TEC! We love hearing about our successful Project Managers, installing great roofs, and making it an easy process for our customers. Have a great day!
Quinn G***** helped me understand the insurance landscape. He was very kind and respectful.
Would have him complete my project when I decide to proceed.
He replaced a few roofs in my neighborhood they look fantastic! Being a neighbor to one home having their roof replaced due to hail damage I noticed they cleaned up as they went. Hard Workers! Wouldn't want to be up on the roof with 100+ degrees!
FYI: ERIE INSURANCE IS VEXING!
Aaron came out to look at our property and was very knowledgeable and helpful with the issues we were having. He was able to give us his experienced recommendation and we so appreciate his expertise! Thank you, Aaron!
Business response:
Heidi, thank you for leaving a review for Aaron and TEC! At TEC we are roofing experts that want to get you, the customer, high quality roofing materials and a solid and sound roof. Thank you for using TEC to help you with your new roof!
Our roof is about 6 months old and has leaked twice, both times damaging the interior ceiling. The roof did not leak before TEC installed the new roof. Both leaks were at chimney. First time, they came out and fixed it by putting caulk around it. Brought in another contractor after second leak who told me it was negligent that TEC do not install a "Cricket". He said a cricket is a flashing or something that is put on the top edge of the chimney so it doesn't leak. Now, TEC requiring me to pay for the repair because the word ... read more
Business response:
Blaise, we would like to apologize that this situation has gotten to the point of going through the Better Business Bureau. After reviewing your account and all parties involved, we feel that we can come to an agreeable solution to this issue.
Your roof was built in June of 2019. The first leak occurred in November 2019. There is a note from our Operations team that the leak was fixed six days later. Then the interior was repaired by December of 2019. All of which was covered by us (The Exterior Company).
In January 2020, ... read more
A hailstorm damaged many parts of my home shortly after first purchasing it last year. A member of The Exterior Company (TEC), Ryan Reighard, came out personally to walk me through step by step what damages he saw and what repairs he thought would be necessary. He came out again on his own accord to assist the Appraiser from my insurance company, and guided me throughout the entire claims process to ensure I understood all that was going on and that I was having all my needs met. He went through item by item to assist me in ... read more
I had a very good experience with TEC. I needed a new roof and Brad Gillis was very good and helpful explaining everything from start to finish. Brad was very knowledge and answered all my many questions. He had a good crew.The roof was all done and cleaned up in a day. It was amazing the good job they all do.I would highly reccomend TEC and Brad to anyone and I have done that. He made the process very smooth. Theroof looks very nice. I had a lot of wind and hail damage. Thank you Brad Gillis and crew for a job well done,
Business response:
Brenda, thank you for such a great review! Brad is a newer member to our TEC Team, and has quickly fallen into step with our most seasoned Project Managers. We appreciate your note regarding the great experience you had with him and TEC!
Due to weather damage, our roof had to be replaced. I began working with Scott Moore, Project Manager, for TEC. Scott was accessible, patient, informative and concerned. He walked me through the entire project, step by step, and along the way, responded to my questions. Any time I had a question, he was there for me. The crew who did our roof replacement were friendly, hard working and so thorough. They were considerate of our property and our neighbor's property. They never lingered! Quite an impressive group of really hard... read more
Business response:
Hello again Steve! Thanks for leaving us a review on Google and Facebook! It is great that you had such a good experience that you took the time to leave two reviews. We appreciate your thoroughness in sharing your experience with Scott and TEC. Have a great day!
Google reviews (971)
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