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The Exclusive Gem
- Consumer Goods
- Norfolk, VA
About this business
Location details
211 City Hall Ave Suite 1, Norfolk, VA, 23510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 4:00 p.m. | |
| Sat | 12:00 p.m. to 4:00 p.m. | |
| Sun | Closed |
I will update this review on Saturday (08-01-26) when I go to pick up my pieces — the customer service here is immaculate! The pricing is even better. Not to mention the turn over time for a repair or custom piece is unmatched for the area. I am very excited to pick my pieces up and will add photos of them to the review when I have them. On top of the fact that I 100% will be recommending to my friends to come here for any jewelry needs! Update on my review: THIS IS MY JEWELER NOW. Love this so much
I had the best experience here! He was incredibly patient, knowledgeable, and truly educational throughout the whole process. He took his time with me, explained everything clearly, and made the entire experience feel so natural and enjoyable. It was perfect from start to finish — no pressure, just genuine care and expertise. I felt completely confident and happy with my purchase. Highly recommend! Also texted to see how the purposal went and celebrated with me on the phone
The store doesn't say appointment only but it should. Everytime I try to walk- in during "business hours" they are closed. If I call it goes to a message that says they are serving another customer but that can't be true because I am standing outside during business hours and the shades are down and clearly closed. I wanted to get a custom piece made and I live downtown so store seemed convenient....unfortunately I'll probably have to drive to Alexandria or Richmond to get a quality piece made.
Absolutely loved my experience with The Exclusive Gem! From the moment I walked in, the service was warm, welcoming, and genuinely attentive. The staff took their time to understand exactly what I was looking for and offered thoughtful suggestions without any pressure. The quality of their jewelry is outstanding—each piece feels carefully crafted with real attention to detail and elegance. I found exactly what I wanted, and it exceeded my expectations in person. The pricing was fair for the level of craftsmanship, and the wh... read more
Trustworthy and skilled! I went to two other jewelers to change my four corner prong head for a compass head setting. The other two jewel lets didn’t know how. Exclusive Gem knew just what to do to turn a beautiful ring into a stunning one of a kind piece. Fair prices and very skilled. Do not hesitate, go there!! First picture is before, second picture is after.
Frequently asked questions about The Exclusive Gem
How is The Exclusive Gem rated?
The Exclusive Gem has a 4.4 star rating with 35 reviews.
When is The Exclusive Gem open?
The Exclusive Gem is closed now. It will open tomorrow at 10:00 a.m.
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