The Drain Brain

Ralph B. 

on Citysearch

9 years ago

Professional, courteous and competent - I recommend them highly. 

dan g. 

on Citysearch

11 years ago

WARNING: DO NOT USE THIS SERVICE!!!!!!!!!!! I had them clear a problem I had with the main waste pipe in my house. They advertise loudly that their work is warrantied for 3 months. Two months later, I called when the same problem occurred and the sewage was backing up into my basement. I spoke to Mike who I presume is the owner. He informed me in a very unpleasant and agitated tone that the warranty does not cover weekends, evenings or holidays and that the charge would be $325 to come to my house. When I reminded him that t... read more

Sarah R. 

on Citysearch

12 years ago

I just got off of the phone with the owner who was literally screaming obscenities at me. Completely unprovoked, mind. Drain Brain came to my house to unclog my sewer line from to house to the street. During the repair Drain Brain's snake broke off in the line. They left the snake in the line and left. The problem is now 10x worse and 10x more expensive. Drain Brain refuses to finish the repair or retrieve the broken snake. I have never had a worse experience with a business. The problem has been turned over to my attorney a... read more

D B. 

on Citysearch

12 years ago

took care of my problem right away and didn't charge an arm and a leg. 

Laura T. 

on Citysearch

13 years ago

called me a liar – I was told to be at home from 2 - 4 pm. At 3:30, I looked at my phone and saw that someone had tried to call. I did not recognize the number, and there was NO MESSAGE. I decided to try the unknown number, and it was the plumber who said he'd tried to reach me earlier in the day and was now working out in Cortland. He advised me to call the main office. I did so and was told that 1) they had left me a message and b) that they had been at my house after 2 PM. Both UNTRUE. I hope yo be able to change this rev... read more

mrpickle 

on Citysearch

13 years ago

Clean, Curtious, Professional – Wow - what a great service. The crew came in and unclogged the drain in 15 minutes and then tested their work by turning on all the faucets. Their competitor tried 3 times to clear the clog, but all they did was get the floor wet and left. 

troyiam 

on Citysearch

13 years ago

Exceptional, Reliable Service Highest recommendation! – We've lived at our home for 13 years. The house has 50 year old galvanized steel plumbing and has always been a problem. At least 3 times a year, we've had to call a plumber to unplug the bathtub drain, or kitchen drain. We've tried a couple plumbers or drain cleaning services, but the Drain Brain is the BEST hands down! They are quick to respond, reliable, and provide terrific service. One thing I value is that they stay until the job is done. Their crew is always poli... read more

halmcc 

on Citysearch

14 years ago

Avoid The Drain Brain At All Costs! – If I could give this business 0 stars, I would. Their actual service staff are friendly and courteous. The owner, however, is one of the worst people you will ever have to deal with in your life. We recently had a service call to my mom's house, to clear a toilet and the shower. 12 hours later we noticed flooding in the basement, obviously whatever the clog was simply got pushed down the line farther. No problem, right on the invoice it says they stand behind their work for 3 months. Or ... read more