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The Deck Store
- Contractors
- Oakville, ON
About this business
Location details
454 S Service Rd W, Oakville, ON, L6K 2H4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
The Deck Store built our deck in 2021 and they did an excellent job. The quality and appearance of the deck are excellent. We recently had an issue with the glass railing on our deck( that was not installed by The Deck Store). We followed up with the railing company that installed it and were told that we would have to remove the glass to complete the repair and would be charged $500 which we would have to prepay to have the company come out. We phoned the Deck Store and they quickly sent out one of their workers who complet... read more
Purchased Tiva Coat online and I had to call to follow up as they did not email me to inform me it was in. I drove 1 hour to pick it up as they are the only Canadian location that sells it. When I got there I told the sales desk I was there to pick up the Tiva Coat I ordered online. She gives me a container and a receipt. I go back to the car and look at the container and it’s Fasten Master Deck Coating. Not Tiva Coat. I go back inside and tell her that I ordered Tiva Coat and that they gave me Fasten Master. She says “oh Fa... read more
I was hoping to not have to write this review but when I did not get a response back from the VP who I was wanting to share my experience with I am now writing a Google review. I had a less than positive experience with the deck store on the Service road in Oakville. There was a delay in getting the supply list to my contractor, even though Stacey continued to promise it tomorrow and then follow up with how busy she was. I appreciate that as it is a busy time, but you don’t need to promise it overnight if it’s going to take ... read more
Very friendly. Got what I wanted, she helped me find the board I needed and made sure I was happy with it. Thank you.
i recently visited the Deck Store in search of have a problem solved. I was greeted by Stacey who presented herself and engaged me to help solve my issue. She was wonderful , help full and willing to give me her time to help. She was sure not to make me feel dumb when the problem was a simple fix. The experience was such that i wanted to give a big thanks . Great customer service is rare these days but NOT in this situation. Stacey was five star. I have gone back to the store to order boards and need to say John in warehouse... read more
Frequently asked questions about The Deck Store
How is The Deck Store rated?
The Deck Store has a 4.3 star rating with 106 reviews.
When is The Deck Store open?
The Deck Store is closed now. It will open at 10:00 a.m.
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