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The Cove On 21st
- Apartments
- Waco, TX
About this business
We offer spacious 1, 2, and 3 bedrooms which provide you with the quality comfort you look for in an apartment home in Waco. We have faux wood flooring, perfect for pets and easy to clean. Upgraded homes are available with oil rubbed bronze fixtures, energy efficient solar screens, and upgraded appliance package. If you prefer outdoor activities we are also close to the Waco Mammoth National Monument, Waco Hawaiian Falls Water Park and Outdoor Waco which offers bicycle, kayak and canoe rentals. We are conveniently located cl... read more
Location details
2425 S 21st St, Waco, TX, 76706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible Customer Service. They can't take the time to return messages or emails when they make a mistake on their part!. I have been waiting for a refund for months! They were supposed to refund me 421.00 dollars for overcharging me, which is bad enough already, but instead they sent it to a credit agency as if I hadn't paid the amount I was supposed to be refunded. Threatened with a credit score issue by the agency, I paid the agency and contacted CityGate Property group about this, and they haven't gotten back to me about... read more
Business response:
Mr. Juarez, I'm confident this is an oversight. There are many properties we manage, can you please call me at 972-979-1442 and provide the property name and address. We look forward to getting this cleared up.
This property management is by far the worst. Management has changed 3 times since I moved here inMay 2019. My August money order was lost. I was informed in October that I would be held responsible for getting it reordered. My shower has been leaking since July, poorly fixed a few days ago & now have no hot water, I have extreme fees accrued from previous management that was never corrected. I have reached out to the corporate office and no response from Val-cap. I am now seeking legal assistance.You would be better off in ... read more
Business response:
-We currently manage over 100 properties, and therefore cannot identify your information. We received this complaint, and in order to research and assist with your concern we need to know what property this is associated with? Please call 972-979-1442.
8/8 Why you shouldn't move to a place that is owned by this company. Here are things that have happened while living at the Lexington Apartments at **** *********** Drive Dallas, Texas. 1. My car got stolen out of the parking lot. Their response was "I'm sorry." 2. Mailboxes have been broken into which led to my identity being stolen. The mailboxes are still broken. 3. For some reason, nobody can get video footage from the mailroom despite contacting their third party security personal they work with (by two separate manag... read more
Business response:
Thank you for contacting us. I've contacted the Vice President of Operations for information in regard to your Review. While we don't own the property, we do manage the property and disheartened that you are not completely satisfied. We do strongly encourage that the local police be called in regard to anything that is taken.
When living at on of their properties, it came to my attention that the sir conditioning was not working properly. When I asked ( after only just moving in) for it to be checked, I was faced with criticism and desernment from management. It was ultimately replaced, and 2 years later under new management, the new air conditioner quit working properly, after several attempts, and 93degrees for multiple weeks, it was finally replaced. My husband and I moved to a first floor apartment, upon looking at the apartment, we noticed t... read more
Business response:
Please call me directly at XXX-XXX-XXXX. I cannot find a record of a resident by the name provided. It would be helpful to have the Apartment Community. I'm not sure that we are managing the property in question.
I lived at the Highlands of Preston for 6 years and the new management for 2018-2019 is horrible. I moved out on Jan 2019 and they still owe me money. I had a prorated amount due for moving out the first day of January and the manager Hydri posted my payment to another persons account and then she tried to blame me for it. I still have not received the money that she said she would give back to me. I have written signatures and documentation proof of this transaction. The management is super slow at tending to apartment prob... read more
The management is not fair I have a problem no one would listen to my side of the situation. They took management side with out hearing my side. I'm a senior citizen I just want someone hear what have too say.
Simply one of the best experiences all around! My wife, daughter, soon to be new born and I moved here the first week of March. We moved cross country from Washington State to make this move. With all things of that nature we did our research online from 2800 miles away and decided that what The Cove on 21st had to offer was the best choice via a "sight unseen option" for our move. Under no circumstance were we disappointed! A 's all around! I will elaborate below. Our concerns were; 1. Heat (temperature) since we were movin... read more
The Cove on 21st! Eric C Very friendly staff! Nice clean apartments and a knowledgeable staff.
Business response:
Thank you so much for taking the time to leave us a review! We appreciate all feedback we get from our residents! Thank you for the compliments as well! Please do not hesitate to stop by the office with any questions or concerns you may have. You can also reach us at cove21mgr@citygatepg.com or 254-756-5855! We LOVE our Residents!
Margarito C This place has excellent customer service along with exquisite units. Super nice all in all
Business response:
Thank you so much for taking the time to leave us a review! We appreciate all feedback we get from our residents! Thank you for the compliments as well! Please do not hesitate to stop by the office with any questions or concerns you may have. You can also reach us at cove21mgr@citygatepg.com or 254-756-5855! We LOVE our Residents!
Frequently asked questions about The Cove On 21st
How is The Cove On 21st rated?
The Cove On 21st has a 3.9 star rating with 284 reviews.
When is The Cove On 21st open?
The Cove On 21st is closed now. It will open at 9:00 a.m.
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