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The Cleaning Authority - Palm Harbor
- Home Cleaning
- Palm Harbor, FL
About this business
Life is too short to spend it cleaning! The Cleaning Authority can take care of the dirty work while you spend time on the important things. We provide professional and affordable cleaning services for kitchens, bathrooms, bedrooms, and more. Our Detail-Clean Rotation System is proven to ensure effective and thorough services each and every time our team of reliable maids and cleaners comes to your home. Customer satisfaction is our utmost priority, which is why our cleaners are bonded and insured, fully trained, and use sus... read more
Location details
32712 US Hwy 19 N, Palm Harbor, FL, 34684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid for full detailed cleaning and they did not clean the house as agreed. The fans were dirty, areas on the floor were not cleaned, furniture was not clean. I sent them the pictures and they offered me a $10 credit for a $370 bill. They refused to come back and clean saying they will charge me for someone to come and clean what they missed. I am not happy that they are not providing quality service as advertised in the business. It's a rip off.
Business response:
****, We are sorry you were not pleased with your cleaning. However you had changed your service to be cleaned on an as requested frequency. It had been since December since we cleaned you last and it was explained to you that you would be charged an hourly rate rather than your old monthly price. You were given a verbal estimate of between 4 to 6 cleaner hours. The team of 2 was there for 6+ cleaner hours and we had you on the phone at the time the team was cleaning and it was agreed for them to complete the clean according... read more
I paid for full detailed cleaning and they did not clean the house as agreed. The fans were dirty, areas on the floor were not cleaned, furniture was not clean. I sent them the pictures and they offered me a $10 credit for a $370 bill. They refused to come back and clean saying they will charge me for someone to come and clean what they missed. I am not happy that they are not providing quality service as advertised in the business. It's a rip off. ****, We are sorry you were not pleased with your cleaning. However you had c... read more
Business response:
I notified you of half the cleaning not completed. I also notified you of all blinds, all furniture not cleaned as requested. The phone call was made when the cleaning crew was leaving at 1.11 pm to enquire if they had left. Please do not lie about this. I have **** using The Cleaning Authority for 15 years and never encountered this before. The original estimate was for a full detail clean for all areas, the time frame was between 2 to 3 hours at $120 per hour for 2 cleaners. My house has **** kept clean as I used a differe... read more
THE CLEANING AUTHORITY SENT AMATEURS AND CHARGED FOR A PROFESSIONAL CLEANING. Although they state detail clean on the 1st two cleans, Simple tasks were not completed. The blinds were not dusted, ceiling fans were not dusted, rings under the shampoo bottles were not wiped, shower drain still dirty,, faucets not polished, A standing jewelry Box was not moved in order to sweep or mop behind it, the shower doors did not get any extra attention as stated, Hard water Deposits remained around the bathroom and Kitchen faucets, Dirty... read more
Business response:
<p>Were sorry to hear you were unhappy with your clean. All of our Professional Housecleaners are extensively trained on our Detail-Clean Rotation System, a strategic system designed to provide a Detail-Clean on every visit. All of your cleaners were very experienced and have completed our Certified Professional House Cleaner training. </p><p>Each clean is backed with a Satisfaction Guarantee, as customer satisfaction is our number one priority. Upon hearing from you late afternoon,we arranged for our Manager to return as ea... read more
DO NOT GO HERE!!! RUINED OUR $2K RUG + STRETCHED OUT CUSTOM SOFA FABRIC AND DENIED IT. WORST CUSTOMER SERVICE BY OWNERS ALLISON + BRETT. NO ACCOUNTABILITY + DOESN'T RETURN CALLS AND JUST STOPS COMING WHEN THEY DO SOMETHING WRONG. Allison the owner came to our house and "sold us" on their great service + being "franchise owners" so they care and intentions for same team every time or as much as possible. We hired them bi-weekly and were on autopay so always on-time payments! At first everything was great we would get texts fr... read more
Business response:
We are sorry that you were unhappy with your service. Our teams are trained and very experienced in the use of our products and equipment and our cleaning system, but were often unable to follow the system in your home due to extra requests and changes you wanted to make to how we clean. After several cleans, we felt we were not the right fit for you. We had three different teams ask not to be sent back to your home. We spoke with all of them at length and felt their concerns were legitimate and justifiable. We thought it be... read more
Frequently asked questions about The Cleaning Authority - Palm Harbor
How is The Cleaning Authority - Palm Harbor rated?
The Cleaning Authority - Palm Harbor has a 4.8 star rating with 919 reviews.
When is The Cleaning Authority - Palm Harbor open?
The Cleaning Authority - Palm Harbor is closed now. It will open tomorrow at 8:00 a.m.
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