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The Barn Door Hardware Store
- Retail
- Erie, PA
About this business
Location details
1314 Griswold Plaza, Erie, PA, 16501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a situation where we were not sure of what we should order. Evan was extremely helpful and flexible with completing the order. Highly recommended.
I will recommend this company all day, every day. When I sent a message (via email) with questions, I expected a delay in response, but the owner texted me immediately with answers. I love that type of customer service, responsive, concise, honest, and just really nice! The hardware was ordered but had to be returned because of a randomly weird door height. The return was seamless, the owner again texted me with a return ticket and lo and behold, I did not have to pay to return the hardware. My order was a standard size widt... read more
Wish I could give zero stars. Product represented as their product is actually a Chinese company that sells on Amazon called Easelife. He takes your money and orders from Amazon to ship directly for you. I might add at more than twice the cost. If you want to return, he charges 25% restocking fee. In another review response here, he says the restocking fee is to cover his time and effort for packing up and shipping the process. Funny that it is Amazon doing his work. So for a $280 product, charges $70 to return. Only cost hi... read more
I purchased a double bypass barn door hardware kit. When I installed it I felt the quality was cheap. I’ve installed barn door kits before and expected more for the price I paid. The website states that 2 floor guides are included in the double bypass kits, however I only received one. That’s when Jon Whaley was really revealed to me. My emails and phone calls went unanswered for about 2 weeks. Phone calls always go right to voicemail and the mailbox is always full. Eventually, I pushed enough to elicit a reply. All I got wa... read more
Although the product seems to work ok. The customer service is non existent. If you call the number you will get a VM that lists all the companies this owner does and the voicemail is full. I just needed a paid invoice for a tax audit. Not a good way to do business!!!!
Frequently asked questions about The Barn Door Hardware Store
How is The Barn Door Hardware Store rated?
The Barn Door Hardware Store has a 3.3 star rating with 17 reviews.
When is The Barn Door Hardware Store open?
The Barn Door Hardware Store is closed now. It will open on Monday at 8:30 a.m.
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