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That Computer Store
- IT Services & Computer Repair
- Irmo, SC
About this business
Location details
1085 Lake Murray Blvd, #B, Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 1:30 p.m. to 8:00 p.m. |
I paid $50.00 to diagnosis my laptop in July 2021. Then paid an additional $176.00 to have the keyboard replaced. Noticed some of the keys were slightly sticking as soon as I brought the computer home. All keys were operable but I was not able to fluently type. I brought the laptop back to TCS this past Wednesday to see if they could fix the problem. TCS contacted me the following day and told me that the new keyboard may not be under warranty since something had been "spilled" on it. I again explained to them that the keys ... read more
Business response:
I am so very sorry for the trouble and frustration this repair has wrought. When the machine came in, we tested the unit, and upon approval of repair ordered a replacement keyboard and top cover. (This part is part of an assembly supplied fused together, we can't just pop in a new keyboard, much to our frustration). The keyboard was installed and tested in good order by the team. When Ms. ******* called us regarding her troubles nearly a month after pickup, she was assured she would not be charged for a warranty diagnostic, ... read more
I paid $50.00 to diagnosis my laptop in July 2021. Then paid an additional $176.00 to have the keyboard replaced. Noticed some of the keys were slightly sticking as soon as I brought the computer home. All keys were operable but I was not able to fluently type. I brought the laptop back to TCS this past Wednesday to see if they could fix the problem. TCS contacted me the following day and told me that the new keyboard may not be under warranty since something had been "spilled" on it. I again explained to them that the keys ... read more
Business response:
I am so very sorry for the trouble and frustration this repair has wrought. When the machine came in, we tested the unit, and upon approval of repair ordered a replacement keyboard and top cover. (This part is part of an assembly supplied fused together, we can't just pop in a new keyboard, much to our frustration). The keyboard was installed and tested in good order by the team. When Ms. ******* called us regarding her troubles nearly a month after pickup, she was assured she would not be charged for a warranty diagnostic, ... read more
Frequently asked questions about That Computer Store
How is That Computer Store rated?
That Computer Store has a 4.7 star rating with 149 reviews.
When is That Computer Store open?
That Computer Store is open now. It will close at 8:00 p.m.
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