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Tesla Service

2.0

About this business

Location details

4180 El Camino Real, Palo Alto, CA, 94306, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
Sun8:00 a.m. to 3:00 p.m.
2.011 reviews
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Jerry Li's profile image
Jerry Li 
2 weeks ago

I arrived at the shop for my car repair today only to be told that the repair part is not available, and I can’t get my car fixed. Remind you that my appointment has already been rescheduled once before because they couldn’t get the part delivered in time. This time they rescheduled it again after I showed up in-person and I had to take time off from work for this. This is very unprofessional. 

Kyle Herte's profile image
Kyle Herte 
2 months ago

Went in for an alignment and get the steering wheel recentered. Upon pickup, steering wheel was not recentered which means they failed to due the alignment properly by their own process. Then was told to come back in the following day. I waited almost an hour for a tech to drive my vehicle to prove I wasn't lying I guess, only to be told they were short staffed and could not re align it and to make another appointment. Due to limited available time slots, I had to wait almost 2 weeks. Only to be told to drop my vehicle off a... read more

Rob Chambers's profile image
Rob Chambers 
3 months ago

I tried to use this service center to fix a wire chewed by a rodent in my Model Y. It would have cost $1250 and taken 3 separate visits over multiple days. Instead I went to a local shop and it was solved for $500 with a single visit. It's also nearly impossible to get a hold of them by phone and they are so slow to respond via text, while the local shop is so pleasant and helpful. Between the extortionate prices, the poor communication, and the delays, I recommend avoiding tesla service and going with your local shop if at ... read more

Rohit Sabnis's profile image
Rohit Sabnis 
4 months ago

Casey Nares got our coolant low alert diagnosed and fixed within 30 minutes. Couldn’t ask for better service, thank you Casey! 

Richard Starson's profile image
Richard Starson 
4 months ago

Exceptional service and the best cars money can buy! 

Frequently asked questions about Tesla Service

How is Tesla Service rated?

Tesla Service has a 2 star rating with 11 reviews. 

When is Tesla Service open?

Tesla Service is open now. It will close at 5:00 p.m. 

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