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25471 Arctic Ocean Dr, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I visited this service center with my 2025 model 3 after experiencing some software issues with my vehicle. I arrived late, 10 minutes before closing, but the experts onsite immediately assisted me and remedied the issue I was having and I walked out just minutes later. As I was about to pull out, the employee who assisted me rushed out to fill my wiper fluid, which had been low for weeks. He did this on his own, I assume after reviewing my vehicles data on the their system. I was astounded, the service here is phenomenal. T... read more
Parking spots are quite limited and they keep the cars doors open there for some weird reason. No loaner car nor shuttle either (you either have to wait or take an Uber)
Service center hangs up on you while your on hold so they don’t have to help out
Staff exhibited courtesy during check-in. A newly acquired vehicle, less than one week old, required an alignment correction and was returned in a deteriorated state with a soiled interior (refer to attached images). The loaner vehicle was in an unacceptable condition, containing debris and canine hair. At pickup, no personnel were present, necessitating a wait period before locating the vehicle independently. A follow-up call to manager Amber yielded no response despite a promised callback.
Tesla has a 3.8 star rating with 203 reviews.
Tesla is closed now. It will open tomorrow at 8:00 a.m.
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