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Tesla
- Automotive
- Lake Forest, CA
About this business
Service Hours: Mon-Fri 8am- 6pm Sat -8am-5pm Sun- closed
Location details
25471 Arctic Ocean Dr, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Staff exhibited courtesy during check-in. A newly acquired vehicle, less than one week old, required an alignment correction and was returned in a deteriorated state with a soiled interior (refer to attached images). The loaner vehicle was in an unacceptable condition, containing debris and canine hair. At pickup, no personnel were present, necessitating a wait period before locating the vehicle independently. A follow-up call to manager Amber yielded no response despite a promised callback.
Best car I've ever owned!
I had my car windshield replaced here, and the actual replacement job was done well—no issues with the installation itself. However, I had a parking permit hanging on my rearview mirror that went missing during the service. When I asked about it, the staff said they couldn’t find it. I followed up with a phone call the next day, hoping for an update, but was kept on hold for nearly an hour before I finally had to hang up. Now I’m stuck paying for a replacement permit out of pocket. While the work was technically fine, the la... read more
We had a great experience at the Tesla Lake Forest Service Center. Nicolas, our service advisor, was kind enough to get our service done quickly as we were from out of town and would be waiting for our vehicle. It was an easy fix and they covered the cost under warranty. Thanks Nicholas!
Took our brand new Model Y juniper in for rattling noises in the back seat. The issue wasn’t properly checked the first time, and I had to bring it back again to get it fixed. There doesn’t seem to be any quality control — no one double-checks the work to make sure the problem is actually resolved. The overall experience was disappointing. While the staff was friendly, it felt like they didn’t really care about the inconvenience or take the issue seriously the first time around. Also, the tire protection plan is a joke — mor... read more
Frequently asked questions about Tesla
How is Tesla rated?
Tesla has a 3.8 star rating with 199 reviews.
When is Tesla open?
Tesla is open now. It will close at 5:00 p.m.
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