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Tesla
- Chesterfield, MO
About this business
Location details
16955 Chesterfield Airport Rd, Chesterfield, MO, 63005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The people here went above and beyond to fix their mistakes. So it’s been a journey with these folks. I purchased a used vehicle and the delivery has been delayed 4 times and I even showed up because they said the vehicle was there only to find out it was still a thousand miles away and the transport hasn’t even started. All that said, they made sure to take care of me and after not having the vehicle after the 4th attempt they put me in a test vehicle to use until my car finally arrives. They made it right and Charay specif... read more
Terrible customer service. Bought a used vehicle. Did not come with an inspection or ID/OD statement. Brought it back to dealership, was told that they do that??? On top of that they failed to provide a lien release on the title. When I called on this, was told someone in delivery would call back. That didn't happen. Still waiting. I don't know who manages this place, but they should be embarrassed by the unprofessionalism of their staff and their processes.
I had a really disappointing experience with the management at the Tesla location in Chesterfield, Missouri. I had accumulated about $900 in Tesla referral credits that suddenly disappeared because they apparently expire after one year. At no point was that expiration clearly shown in the app when I earned them, and I never received any warning or reminder that they were about to expire. What made the situation worse was how the manager handled it. When I asked if there was anything they could do to help or escalate it, his ... read more
Besides the hassle to get a loaner car. I pick my fixed car, and now FSD no longer works. Now we are back at service center again
They need to improve there quality procedure. I received a bad key fob for loaner Then after they fixed my car, i got it back with a new issue i never had before, FSD, does not work. Car is back in service again, an improved quality Management system would reduce error, saving customers and workers time, increase customer satisfaction.
Frequently asked questions about Tesla
How is Tesla rated?
Tesla has a 4.1 star rating with 571 reviews.
When is Tesla open?
Tesla is closed now. It will open at 9:00 a.m.
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