Telecare Riverside County Psychiatric Health Facility

Susan Kelly 

on Google

3 months ago

This is not help. This is just parking. No one communicates. The staff will not call family members on the outside back. Social Worker is non existent. They have no idea why your loved one is there, and they do not care. When you try to share relevant information. they say that is not relevant. We just stabilize!!! How can you stabilize if you do not know the patient is currently being treated for. What they do is make zombies. Compliant, confused, they tease you and shame you, and humiliate you and your condition. This plac... read more

Jorge Anaya 

on Google

4 months ago

I'm struggling with some personal issues and had a family member take me yesterday. Thalia, Daniel, Maddie, Susan, Michael, Ramon and many other staff members did what they could to accommodate everyone coming in, treating them respectfully despite some hostility from others and their own personal situations. Thankful to have something like this available when you don't have much in life. 

elia colmenero 

on Google

2 years ago

Thank you Telecare for treating my love one with kindness, during these challenging moment of his life. Thank you again! Telecare staff allowed him to reach out to his family as many times as he needed. As a family member reassuring him he is loved is vital. I believe in a power greater than myself. May ALL the staff at Telecare stay safe. My hope is that the universe provide each and everyone of you everything you desire in abundance! ❤️ 

Andrea IC 

on Google

a year ago

2 1/2 stars. Staff looked as if they were fed up but there was times where I got sweet staff been there 3x and only had 2 sweet understanding staff the rest were just there to work which I don’t judge bc I mean I get it they need cash but the patients NEED CARING 😭 other than that I mean food was okay yk nothing bad but they need thicker blankets the blankets are too thin and it’s so cold in there I felt as if I was freezing to death. 

Isabel Gaspar 

on Google

7 years ago

If I could give this place zero stars I would. Staff is rude and couldn’t care less for the safety and well-being of their patients. Minors are kept in a dark room all day and can only get out of their seats to use the restroom. Patients have to sleep in plastic chairs with no more than a thin sheet to keep warm. The facilities are poorly kept and dirty. The only kind people there were two of the counselors whom we rarley got to speak to. Communication and organization are nonexistent at this facility. One of the worst exper... read more