Butch and Ann Hill on Houzz
3 years ago
01/23/2017, 09:08 AM
We are delighted that our home was built by Ted Mason Signature Homes. Ted listened to our thoughts and visions for our home right from the start. "It's your home," he would remind us with a smile. When the sale of our house fell through, Ted trusted us and stuck with us until it sold.
Once we were truly underway, he gave us a comprehensive notebook containing everything from house plans to contacts. It became our Bible for the 110 days it took to complete our house. (The projected finish time was 120 days, but they were able to complete it earlier!) We were allowed and even encouraged to visit the house as it took shape. It was a great way to meet the subcontractors and see their work. Many told us that Ted was the only builder they would see at the job sites they worked at.
When we met the contacts in our notebook, they were personable and professional. Working with them and having their expertise to advise us, our choices were easier to make. We discovered that the "Ted Mason Standard" for appliances, floors, sinks, etc. were top quality brands that we felt were perfect for our home.
Ted's building time-line was very clear and adhered to with very few exceptions. He holds his subcontractors to a high standard. Ted's son, Nate, our project foreman, never hesitated to call a subcontractor and get them out to our house if it was needed. Nate went above and beyond the call of duty as he searched the county for the 8' x 8' posts we wanted for our front porch. After an exhaustive search, he finally found them for us. He returned our texts and calls almost immediately when we needed updates or assurances, and would meet with us whenever we asked him to. Definitely quality service!
Throughout the building process we had several meetings and walk-throughs with Ted and/or Nate and the subcontractors. On our final walk-through with Ted, he spotted a few things that were unacceptable to him - things that needed to be completed, changed, or re-done. It's wonderful when your builder is pickier than you! We were on a budget, we set a house price with Ted and that never waivered. Any upgrades were our choices.
We were able to make plan changes that didn't add to the cost of our house. The Energy Efficiency Rating of our house was EXCELLENT! When we closed we received another notebook full of the warranties for all the appliances, addresses for all utilities, etc.
Once we closed, we never felt like we were placed on the back burner. We felt free to call Ted with any concerns at any time. Three months after moving in there was a huge power outage that affected not only our subdivision, but four others nearby. Once the power was restored, Ted sent his electrician out to his homes that had been affected to check for any electrical problems and solve them.
Ted Mason is truly a builder with integrity. We are continually impressed with how well our home is built. Everywhere we look - from cabinets to floors to fireplace to windows to closets, to the house design itself. From inside and outside we see quality work and a flair encouraged by his designers and professional people who helped us make great choices. We feel so fortunate and proud to say we live in a home built by Ted Mason Signature Homes.