Team Hyundai of Bend

Laurie M 

on BBB

4 months ago

Their finance department deceptively had us sign-up for two warranties on a new vehicle we bought on August 10, 2024. We did not request them as the car came with a good warranty. One warranty cost $4269.00 and the other cost $399.00. On September 4, 2024 we filed paperwork to be refunded for the $4269.00 warranty. The dealership said the $399.00 warranty was not refundable. When I contaced the holder for that warranty, they said there was not a problem cancelling it. The dealership comes up with one excuse after another why... read more

Tera & Derek V 

on BBB

a year ago

My wife and I decided to sell back our 2017 Hyundai Tucson back to the dealership when they showed interest in buying it from us because inventory had been so low. We sold back our car in October 2023. We decided to turn around and buy another vehicle from them that same day. We purchased a 2018 **** F250 super duty. Seemed like a nice truck and we were assured that the truck was mechanically sound by the car sales man himself.So we bought it and then came the real headache.the next morning it would not start and had multipl... read more

Rene P 

on BBB

a year ago

When I went through the application process with the salesman, and he was asking about the household expenses, when he asked about the amount of my monthly house payment, he wrote down only half of the amount of what I told him, in other words he wrote down less than what I actually pay per month on my house. 

Ray D. 

on BBB

3 years ago

I negotiated a deal for a Toyota Corolla over text with salesman T.S. in April 2021. I live in a small town in Eastern Oregon about four hours away from Bend that doesn't have much of a vehicle selection. The salesman and I came to an agreement on the price of the car and he even told me he would throw in a new set of tires. I told him I would meet him at the dealership that Saturday morning between 11 a.m. and 1:00 p.m. I told him I was driving four hours to his location and would be purchasing the car because I was not dri... read more

J G 

on BBB

4 years ago

This is my actual review that I wrote on another review site.... Please, please, please- I know it's long but read to the end if you ever even THINK about bringing your car here for service. This place is a SCAM, RACKET, FRAUD, SHAM, RIP-OFF ... and any other synonym you can think of. Here's the whole scoop and nothing but the scoop- Background: My brother works for a Hyundai dealer in AZ. He is a top-notch mechanic wanted by most all of the service shops in the greater Tucson area. I was there for a visit back in the fall o... read more

Cindy 

on BBB

4 years ago

They have the wrost customer service. The GM said that he is a lawyer and yelled at me on the phone and wouldn't let me speak. I had bought a car from them and they let me drive off the lot. Then they call me a month later and said that I owed them $3,000.00 and I said really I don't remember that in the agreement. They also sent my mom the paperwork to sign and the finance department sent my mom the customer personal banking information and I called and said that to Hyundai and they said oh sorry you can just throw that awa... read more