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Tate Used Cars In Frederick
- Automotive
- Frederick, MD
About this business
Location details
5708 Urbana Pike, Frederick, MD, 21704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Clay the Sales person was incredible, helped out with the process, explained everything thoroughly. Jordan the Finance Manager was equally good, he presented all options and patiently customized the packed to suit our needs. In many places what I really don't like is that they force you to take additional options to drive the sale - here it didn't happen what I really appreciate. Just said "no" once and that was it, move on. They both present professionalism, kindness and proper attitude. Every dealership should look like th... read more
Had a great experience working with Krystal to purchase a used car and also received a very fair offer on a trade in. If you do purchase here, go with an outside creditor (pro tip for any used car purchase). I was able to get a rate that was almost 3% lower than the finance manager’s best offer.
The guy refused to give us prices. He was too lazy to look up the vehicle specs when we called. All he did was like the stereotypical horrible salesman was repeat over and over "when can i schedule you an appointment to come in?". Maybe they do not give employees access to computers smart phones or their inventory or pricing?
The sales team is great but I can't say the same about the service dept. They are dishonest. They locked up the radio system in my car & refuse to make it right. I went in with a functioning system, but left with no radio, no camera, no ability to see the time or what setting my a/c or heat are on. I can no longer use my phone while driving. In addition, Kevin also lied about informing me of issues with my car. He is horrible and the service manager is too.
While the customer service was very decent initially and so far my car is bombastic, the communication was lacking and no resolution was offered to the problem resulting from the poor communication. Customer service matters from the beginning to the end. Not just until the car leaves the lot.
Frequently asked questions about Tate Used Cars In Frederick
How is Tate Used Cars In Frederick rated?
Tate Used Cars In Frederick has a 4.2 star rating with 53 reviews.
When is Tate Used Cars In Frederick open?
Tate Used Cars In Frederick is open now. It will close at 6:00 p.m.
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