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Tandem Diabetes Care, Inc.
- Consumer Services
- San Diego, CA
About this business
Location details
11075 Roselle St, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tandem only supports the newest and nicest phone models. If you think you have a new, nice phone, the iOS engineers and Tandem will work together to make sure your software doesn't work unless you purchase an even newer and even nicer phone. Bolus features will stop working one morning, and you'll find they updated you right out of the picture; your phone will become incompatible due to updates. Calling my Endo to look into Medtronic options, this cash cow is leaving the ranch.
This device is a total joke. Both the app and the pump has constant failures. These holes should die
Zero support for insulin pumps "out of warranty". Will be looking for a reputable manufacturer for my next pump. Good luck trying to contact them, too.
I’ve received good customer service here but you can’t update your preset order without calling them first. So when they needed to send a charger cover to everyone, it now shows up as something I have to pay extra for on the next order and I have to wait on hold to get it and other non prescription things like adhesive sleeves removed, instead of being allowed to request order edits online like you can with Medtronic. But more importantly, the Tandem Mobi is a functional pump that keeps me alive and that will also drive me i... read more
Update to my prior review: It turns out it was not Tandem's fault for the wrong billing issues. My insurance company inaccurately processed the bill. Tandem stayed with me the entire time and I continuously updated them through the progress and they guided me through the difficulties I was experiencing. The reason I gave it 4 stars instead of 5 is because I truly feel that the billing professionals should handle this on behalf of the patients and is should NOT fall on the shoulders of people already going through difficultie... read more
Frequently asked questions about Tandem Diabetes Care, Inc.
How is Tandem Diabetes Care, Inc. rated?
Tandem Diabetes Care, Inc. has a 2.4 star rating with 131 reviews.
When is Tandem Diabetes Care, Inc. open?
Tandem Diabetes Care, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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