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Tacoma Power
- Electricity Suppliers
- Tacoma, WA
About this business
Tacoma Public Utilities (TPU) offers power, water, rail, cable televisionandinternetservice in Pierce County. TPU Customer Services also support theCity of Tacoma's utility services, being solid waste, waste water and storm drains.
Location details
3628 S 35th St, Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My bf just paid off the $900+ bill (mostly of the rmmates than himself) Saturday July 6th,2019 as demanded by the Co. Today, July 8th, 2019, i get a call stating the person who TOOK the pymnt from my bf put it on the WRONG ACCT! He went thru the channels to the "Division Mgr" and he said there was nothing he can do but put in an "Investigation". ON TOP OF PAYIN THE SAME AMT TWICE (2X)! Why does your loyal consumer have to pay for your company's mistake? How bout a REFUND and having that person SUSPENDED for ruining someone e... read more
Business response:
Please contact TPU as soon as possible at 253-502-8600. Based on the information provided it is possible that you were the victim of a scam call. We do not make outbound calls requesting payment and our Call Center is not open on Saturday. Further, if a payment was applied to the 'wrong account' it can be moved to the correct account. We would not request a second payment in this situation. To learn more about the scam calls being made to customers please see: https://www.mytpu.org/scams
This company has scammed me for the last time I’m currently sitting in the dark with my 6 children!! I paid them $700 after I paid them my past due balance they said there was know way they could turn my lights back on with an extra $175 saying that my meter was messed with so they have to run test on it to see if it is safe!! It’s a total lie my meter was not messed with I am a single mother my husband past away from cancer last year in August I am on a fixed income and my twins are on breathing machine I have no idea what ... read more
Business response:
Good afternoon. I apologize for this impact to you and your family. I reviewed this situation and confirmed that the meter that supplies your service was tampered with. I understand how frustrating this situation must be; with an outside meter anyone could have tampered with the service. However, it was necessary for us to inspect the meter and reseal it from the elements. If you would like additional information please contact customer services at 253-502-8600. Thank you.
They turned over the disputed bill to a collection agency, who as of this date HAS NOT contacted me. So, to recap my house burned and they are changing me for not using the water, and now they are assaulting my credit rating. I wish there was some legal recourse. They have never contacted me since I filled out the previous complaint.
No Communication. we set up a temp power pole and had paid for the inspection and installation. the inspector came out and signed off on the permit. we checked the permit line and they said all was ready to install. apparently the install crew went to do it and noticed it wasn't ready. they notified the inspector and he removed the 'ready to go' condition. fair enough, but what they neglected to do was notify us that the condition changed and that they would not be installing it for us. after hours of calling to find out why... read more
What a bunch of shysters. My house burned last Feb. 10, I turned off the water at the street and now they want me to pay $122, because THEY didn't turn it off. No water has been used since the fire, which they can tell by reading the meter. This is outright fraud and legal theft.
Frequently asked questions about Tacoma Power
How is Tacoma Power rated?
Tacoma Power has a 2.1 star rating with 278 reviews.
When is Tacoma Power open?
Tacoma Power is closed now. It will open on Monday at 8:00 a.m.
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