T-Mobile

Boston Johnson 

on Google

a month ago

Had to bring in a home internet device. Girl told me “the system doesn’t allow me to return it” when customer care said I could drop it off at any location for fast and free returns. 

Ian Phillips 

on Google

2 months ago

Store is understaffed for a Saturday. Crowds of people waiting. Phones have no signs to give price/info. Agent (nice guy) recommended a phone but didn't know why. Had to Google most of my questions. When I decided on a phone to buy, they didn't have it stock. 

Jack Guenther 

on Google

2 months ago

I wish I could give zero stars!! I’ve dealt with six months of frustration with T-Mobile due to a sales rep/manager named Sophia who failed to set up my account correctly. As a result, I never received service or the new phone I was supposed to get. To make matters worse, another manager at a different location told me this isn’t the first time Sophia has caused issues like this. Like I said my account was never properly set up, I later received a call from collections claiming I owed $160 — for services I never had. For six... read more

John Martin 

on Google

2 months ago

I walked in and was greeted not warmly but courteously. Both associates were busy. I waited 10 minutes plus and left. It feels like having enough staff is a basic requirement of running a business. 

Jamie Sharp 

on Google

3 months ago

Every time I have come to this store the employees are polite, fast, and always have a smile on their faces. Even if there is a ton of people in the store they help people so fast.