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T-Mobile
- Mobile Phones
- Richland, WA
About this business
Visit T-Mobile Richland cell phone stores and discover T-Mobile's best smartphones, cell phones, tablets, and internet devices. View our low cost plans with no annual service contracts.
Location details
1731 George Washington Way Suite 404, Ste 404, Richland, WA, 99354, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Dylan went out of his way to help me! Thank you again Dylan, truly!
I went in yesterday 9/9/25 to try and upgrade my phone. Got told you can only do Jump upgrades online. Left store and called a sister T-Mobile store, they said that’s not true and to come their store. I did, and they did my upgrade no issue. Not sure why I got two different things told to me. But I will drive 15 minutes to another store to never come here again. Every-time it’s an unpleasant experience.
No customers there when I walked in, 4 workers. One jumped up to ask how he could help. Was informative and not pushy. I asked what was available for seniors. He showed me current deals, but didn't seem to help the older client section. Knowledgeable salesman and gave me a coworkers card to help me if I return. Phones keep rising in price, but programs aren't any better. Still on fence as far as upgrading here or elsewhere.
Was a loyal customer for 2 years. I had no issues until this week. Service did not meet my expectations unfortunately. Long queue times and sudden loss of service for 3 days with no alternatives provided have made it difficult to regain their trust. I understand the need to maintain your towers but the company should have had a backup system or an emergency plan for this.
Had a power outage for 3 days. I pay $150 for my internet and phone and customer support was very unhelpful. Everyday it’s just the tower is down, but no solutions to my lack of internet problem, only a $10 coupon.
Frequently asked questions about T-Mobile
How is T-Mobile rated?
T-Mobile has a 4.3 star rating with 199 reviews.
When is T-Mobile open?
T-Mobile is open now. It will close at 8:00 p.m.
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