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T-Mobile
- Mobile Phones
- Richland, WA
About this business
Location details
1731 George Washington Way Suite 404, Ste 404, Richland, WA, 99354, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My boyfriend and I were with US Cellular for a couple years and had nothing but troubles with our service, even in the middle of town it was always cutting out. We decided to switch to T-Mobile as my family all use T-Mobile and never have service issues. Melanie helped us and she was great. As a salesperson myself I really appreciated how informative she is, she really knows what she is doing and what she is talking about. There wasnt much B.S at all. We had visited a different t-mobile store the day before going here and th... read more
Dylan went out of his way to help me! Thank you again Dylan, truly!
I went in yesterday 9/9/25 to try and upgrade my phone. Got told you can only do Jump upgrades online. Left store and called a sister T-Mobile store, they said that’s not true and to come their store. I did, and they did my upgrade no issue. Not sure why I got two different things told to me. But I will drive 15 minutes to another store to never come here again. Every-time it’s an unpleasant experience.
No customers there when I walked in, 4 workers. One jumped up to ask how he could help. Was informative and not pushy. I asked what was available for seniors. He showed me current deals, but didn't seem to help the older client section. Knowledgeable salesman and gave me a coworkers card to help me if I return. Phones keep rising in price, but programs aren't any better. Still on fence as far as upgrading here or elsewhere.
Was a loyal customer for 2 years. I had no issues until this week. Service did not meet my expectations unfortunately. Long queue times and sudden loss of service for 3 days with no alternatives provided have made it difficult to regain their trust. I understand the need to maintain your towers but the company should have had a backup system or an emergency plan for this.
Frequently asked questions about T-Mobile
How is T-Mobile rated?
T-Mobile has a 4.3 star rating with 200 reviews.
When is T-Mobile open?
T-Mobile is closed now. It will open tomorrow at 10:00 a.m.
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