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T-mobile
- Mobile Phones
- Sunnyvale, CA
About this business
Location details
789 E El Camino Real, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
RecommendedLIED STRAIGHT TO OUR FACES. WE WERE THERE TO BUY A REPLACEMENT CELL PHONE, AND WE WERE TOLD THAT IT WOULD BE FREE. FREE. FREE. I specifically even asked, due to previous experiences, if they were going to let us walk out the door with the phone, for free, and then charge us a monthly fee on our bill for the next 2 years. we were told specifically, NO. WE WERE TOLD THAT THEY WOULD SHOW THE PRICE ON OUR MONTHLY BILL AND THAT WE WOULD BE CREDITED, AND THE PHONE WOULD BE FREE. w… See more
Recommendedwas at T-Mobile at 10am because that's when store opens. When I got there people were waiting including workers, finally at 10:17am worker who was supposed to open showed up.
RecommendedWent over to the Florence store today to see about swapping from Verizon. I was shocked at how easy it was and how much money its going to save me. Megan made the process so easy and painless. Great customer service, she answered all my questions and had me up and running in no time. So happy I made the decision to switch!
RecommendedI love working here and getting to know all the wonderful people in our community! Most definitely an inviting place to find out what’s what in the nations leading cell phone industry!!
Business response:
We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email cory.porter32@t-mobile.com so we can get this fixed for you?
You ever been so completely disgusted with a company, store, or employee that the thought of EVER going back or speaking with anyone that works there literally gives you physical nausea and anxiety. Ya. That’s how I feel about the T-Mobile on brooks and reserve in Missoula. It’s been multiple weeks and we’re still sorting through the mess two employees and even a manager caused. This is the best cell phone company I’ve ever had and I’ve had almost all of them. The customer service triumphs the spotty service any day that I h... read more
Business response:
We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email cory.porter32@t-mobile.com so we can get this fixed for you?
T-mobile took over Sprint but they don’t know anything about Sprint customers. I waited 90 minutes for them to tell me they couldn’t help me and that I need to go to ANOTHER T-mobile location. This location is horrible and I will NEVER go there again.
Dishonest with customers. I have had problems with my phone for months. Corporate told me I could trade my phone in with no problems. I went to this store and they said there were no notes from corporate. I called corporate and there are notes. They have horrible customer skills. I have been with them for 10 years and cannot recommend them any longer.
RecommendedI went to pay my prepaid account on Monday January 11th. since I do not wear a mask when I walked into the store I was asked about it. i explained that I cannot wear a mask . so we did what is referred to as ' curbside service' . I had absolutely no problem with that. they were very accommodating . the whole transaction took about 15 minutes. i gave the gentleman my money. he applied it to my account. went in to bring my change. than we both went our merry way.dont have his name but whoever is ****961he did my curbside trans... read more
Frequently asked questions about T-mobile
How is T-mobile rated?
T-mobile has a 3.6 star rating with 331 reviews.
When is T-mobile open?
T-mobile is open now. It will close at 9:00 p.m.
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