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T-mobile

3.7

About this business

Location details

2024 N, IL-50 Spc A1, Bourbonnais, IL, 60914, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
3.7199 reviews
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Angel Dotson-Krone's profile image
Angel Dotson-Krone 
recommend  Recommended
6 years ago

I recently switched to T-Mobile at a T-Mobile store in Texas (where I live). When I visited Illinois a few days later, I went to this store to add phones for 2 more lines. Upon showing up, it was explained to me that the information I was provided at the Texas location was incorrect. I was very upset because this would result in a much higher out of pocket than I was told it would be. The store in Texas had made several mistake and provided so much incorrect information. However, Tyla took her time to go through my account a... read more

Brian Nguyen's profile image
Brian Nguyen 
7 years ago

Just had one if the worst experiences of customer services here ever .... I highly recommend driving a little further to a differant location .... 

David Cohanim's profile image
David Cohanim 
7 years ago
Candace Rivera's profile image
Candace Rivera 
8 years ago
Chris Gates's profile image
Chris Gates 
8 years ago

It always takes a ridiculously long time to complete a transaction at t-mobile. Then after over an hour trying to upgrade 1 phone, he spends time texting to whomever as we sit and wait. Lets get our job done and then worry about what we are doing after work. #Poorservice 

Sharon Schumacher's profile image
Sharon Schumacher 
8 years ago

When I finally was waited on, the associate was knowledgeable and helpful. I suggest more then one associate working make a better experience without a really long wait. 

Evan Linda Serrato's profile image
Evan Linda Serrato 
8 years ago

Jordan !!! is my guy to go to at T mobile After BEING A AT&T CUSTOMER'S FOR MANY YEAR'S AND GET BILLED OUTRAGEOU PRICES SINCE AT&T BUNDLED WITH U-VERSE ... NO MORE THANKS FOR ALL YR HELP AT T MOBILE! 

Katie Stolz's profile image
Katie Stolz 
8 years ago

Stopped in yesterday to upgrade my phone. Tina was the sales associate I worked with & never before have I enjoyed my time in a phone store so much! Needless to say I left with a new IPhone and a smile on my face! Thanks girl! � 

Andy James Kieffer's profile image
Andy James Kieffer 
9 years ago

You are very good to me. From Andy Kieffer. And you got nice people. 

Frequently asked questions about T-mobile

How is T-mobile rated?

T-mobile has a 3.7 star rating with 199 reviews. 

When is T-mobile open?

T-mobile is open now. It will close at 8:00 p.m.  

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