Trish T. on Insider Pages
10 years ago
08/18/2011, 03:51 AM
Our experience with Systems Pavers was excellent in every respect, from the first meeting with design consultant (Steve Moloff) to project completion by a wonderful crew under the skilled project management of Eric Elmore. Other quotes were lower, but the confidence inspired by this company??s track record, number of years in the business, extensive list of local references, and 25 year guarantee sold us.
The project initially entailed replacement of an aged, cracked, crumbling, root-damaged, steep, slippery, semicircular asphalt driveway of 2500 sq. ft. Several building contractors had recommended pavers for our rural hillside environment due to their durability and ease of removal/replacement in the event of future subterranean problems. As the project got underway, it became apparent that a stretch of sewer pipe and 80 feet of copper water pipe needed to be replaced, so the Paver crew and the plumber coordinated their work, respecting and helping each other throughout. Due to the enhanced appearance and value this project gave to the property, it made sense to replace adjacent failing brick retaining walls and walkways, so change orders were issued. Eric took every suggestion and request for change seriously and flexibly, adding his own recommendations ?? he was unflappable, and extremely accommodating. Never did he show any signs of pique, nor did he fuss about a project deadline ?? the amount of time needed to do a stellar job was taken, as is evident in the final product.
The six-man crew was so tremendous ?? happy, affable, friendly, creative, and pro-active. In a few instances they made improvements that we had not even discussed, such as replacing with PVC pipe a leaky old galvanized water pipe that had run alongside the house ABOVE the walkway??and they concealed it UNDER the new walkway. Though not required to work on weekends, they worked two Saturdays in a row in order to finish the job as quickly as safely possible??all Systems staff were sensitive to the fact that during this project, no vehicular access to the house was possible, and with two elders in residence (95 and 102), this was a real concern.
We could have found a less expensive company to do this work, but would not have had the confidence in the workmanship, the peace of mind, or the 25 year guarantee that Systems Pavers provides. We would hire them again in a heartbeat!