Sweetwater Energy Services

William Pearl 

on Google

2 months ago

Horrible customer service. I have had 77 panels installed and 2 batteries over a 5 year period. I thought I could overlook some inconviencences and excuses because the company was small and I wanted to be loyal to a local owner. That has all backfired and my system has remainded in disrepair with warranty issues now waiting over 6 months and counting to get addressed. My battery backup failed during the last hurricane and I can't get anyone out after 4 weeks to figure out why. I have had 10 optimizers out for more than 6 mon... read more

johni vidler 

on Google

2 months ago

I would strongly caution anyone considering using this company. My experience has been frustrating from the very beginning, and at this point I have completely lost confidence in their ability to properly inspect, communicate about, and timely service a solar system. My experience began before I purchased my home. The owner inspected the existing solar system and told me that it was up and running and functioning properly. I relied on that assessment when moving forward with the purchase of the home. After closing, I paid to... read more

Duane Bailey 

on Google

7 months ago

I installed a 10 kW residential solar system with Sweetwater Energy Services to reduce my electric bill. Don handled the site assessment and explained panel placement and tax credits clearly. Installation finished in two days. System monitoring app works well. Price matched the written quote and the crew cleaned everything before leaving. 

William Pearl 

on Google

2 years ago

Horrible customer service. I have had 77 panels installed and 2 batteries over a 5 year period. I thought I could overlook some inconviencences and excuses because the company was small and I wanted to be loyal to a local owner. That has all backfired and my system has remainded in disrepair with warranty issues now waiting over 6 months and counting to get addressed. My battery backup failed during the last hurricane and I can't get anyone out after 4 weeks to figure out why. I have had 10 optimizers out for more than 6 mon... read more

Andrew Wallace 

on Google

4 years ago

Our experience with Sweetwater Energy Services has been nothing less than stellar. Every single question we had was answered in a timely and satisfactory manner. Throughout every step of the process, Thomas and his crew were communicative and engaged – as eager for us to flip the switch as we were ourselves! Their commitment to delivering both quality product and service is outstanding - even outside of their field, I’ve found few businesses that can match their care and concern for their customer. Truly, these are good peop... read more