Swedish Sleep Medicine - Issaquah

Mitchel Wilson 

on Google

3 months ago

Swedish cancelled my appointment unilaterally last minute and repeatedly failed to schedule another. The call system regularly drops my call while on hold. The call back system does not work. I can't get responses to my emails. The MyChart system prevents me from messaging them because they won't assign me to a treating provider. I've been trying to get my prescription for six months to no avail. I was so desperate, I ended up buying a CPAP online to get relief. This facility seems better designed to waste its patient's time... read more

Alex Sokolov 

on Google

4 months ago

Spent two hours on hold with 3 different receptionists just to schedule an appointment... Despite having a clear referral, they insist on having brand new evaluation done at their facility. And they have no idea about costs or insurance coverage. Overall, just a terrible customer service. 

Mike Truman 

on Google

6 months ago

After reading the reviews here I was a bit concerned before coming. To my surprise it was a good experience all around. The scheduling team was professional and accommodating to my schedule. I was able to get in quickly (within a couple weeks), but went on the list to be called for a cancellations. My original apt was 2/13, but they got me in 2/4. Being a little flexible on my end made it a very quick turnaround. Going in to the facility this location they use hospital rooms with a “home bed”. Kind of an interesting set up, ... read more

Nate Collins 

on Google

8 months ago

Today I called them six times I tried to transfer to speak to someone live and it kept hanging up on me so I did the call back option three times there was no call back any of the three times is it possible to try to get ahold of them I called both this location and the location in Issaquah and the Renton location and is the same problem how many times do you have to call someone to get a hold of them. I really needed to make an appointment with a sleep doctor there's nothing more I could do all day but call multiple locatio... read more

Margarita Madison 

on Google

10 months ago

I don't know about the quality of the actual treatment as so far they told me I had to cancel my sleep study after appointment was scheduled for avout 20 days, the day before, due to *pending pre authorization *. No call back as promised. After 4 hours on the phone the next business day it was clarified that my insurance doesn't require a pre authorization so now I am rescheduled for a month and a half out. All this pending since...July.