SWAROVSKI

Tonylle A. Burton 

on Google

a month ago

Went today to return a necklace that I literally bought and had to only for a day did not even wear it outside.. I only returned it because it was too short and it just didn’t meet my standards in person as it ordered it online so then I called one of the store representatives today forgot her name, but she has blonde hair. Automatically being rude to me on the phone and in person. I’m very polite when I first call somebody because I work customer service as well so I know how to talk to people unlike her. She made a huge de... read more

Renae Sweetland 

on Google

3 months ago

My experience here on 03/26/2026 was uncomfortable. My boyfriend and I came in to look at rings so I could get an idea of what styles I like. We spent a couple of minutes browsing the displays, but none of the three employees acknowledged us or offered help. That lack of attention felt strange and upsetting—especially as two Black customers, it made us question whether we were being treated differently. A welcoming environment and basic customer service go a long way, and unfortunately, that wasn’t our experience here. We de... read more

Nimra Atiq 

on Google

4 months ago

I drove 30 min to pick an online order I had placed. I was given the order in a ruined box and was told they can’t do anything about it. As I was gifting the order, I explained I would need the box. The associate said I would just have to gift it on without the outside box. The employees were not helpful or sympathetic. If I ordered something this expensive from you, I would at least want it wrapped in a nice box so I can gift it properly. This store has very poor customer service so I recommend you don’t waste your time her... read more