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Sutton Dental and Braces
- Dental
- New Haven, CT
About this business
All insurance accepted, including Medicaid + CHIP. Self-pay? Check out our affordable dental plan, where a teeth cleaning could cost less than $60. Sutton Dental & Braces is a trusted place for families looking for complete dental and orthodontic care. Our expert dentists provide services like check-ups, teeth cleaning, fillings, crowns, bridges, teeth whitening, braces, and implants. Haven't been to the dentist in a while? Don't be scared. We are here for you!
Location details
531 Elm St, New Haven, CT, 06511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My son and I arrived at 9:40am for his 10am appointment for a filling. We were the only ones in the waiting room. About 10 minutes later, other families started to arrive. They were ALL waited on ahead of us. My son has ADHD, Anxiety, and a sleep of other medical conditions that keeps him from being able to sit for long periods of time. At 10:40 they put us back in the office. At 11:20 we finally walked out. The nurse asked what we were doing, I said we have been waiting almost 2 hours, I can't keep him in here like this any... read more
My 2 children had appointments schedule for 07/22 at the Rock Hill, SC location. When we arrived we were informed our appointments had been canceled due to there not being a dental hygentist.The front desk receptionist state someone should have called to inform me the appt was canceled. I informed her I never received a call or email but I did received an email requesting me to confirm my appt time and date. She showed no empathy that I had to take off from work as if my time was less vaulable. She didn't even ask if I wante... read more
Will not be coming back... They schedule so many appointments just to tell you what my child's teeth need work done. We have jobs to go to, I schedule my kids together so they can all be done altogether and I won't miss to much work. But why do I have to come back 5 more times the same month for different things needing to be done on my child why not all at once. I've went back 2 times and they have not done any work on my kids except for xrays and show me my child's teeth on what needs done. My children have medicaid and of... read more
Never step foot in this place. The staff is rude & they overbook themselves. Then mistreat new clients. They don't have a sign outside that says "Kool Smiles" so no one will ever know that it was renamed. It's a coverup for their horrible customer service.
They made my daughters braces a horrible experience, the technician allowed my ex to use instruments and put her hands on her braces, I took pics and the next time when I wanted him out of the room, even showed them what he did in regards to trying to be her dentist, and ultimately I got kicked out of the room too, I was told to leave as they took off her braces and instructed a 11 year old how to properly take care of a retainer. They cancelled many appointments on me, were never available to schedule her tightening, I had ... read more
Brockton MA location, where to begin? They've cancelled appointments after I drove 40 mins to get there. Told me my children needed crowns when no 2 year old needs crowns! Told me I needed a crown or extraction and when I went to get it done at another office the woman told me all I needed was a filling (which I got someplace else) and for my older daughter, she has braces, appts are every 3 months and they constantly break!!! This place takes advantage of those on state insurance, an investigation needs to happen in all the... read more
I don't even know where to start honestly. Once this place became Ruby Dental instead of Kool Smiles, everything went downhill. 1. This office has cancelled on me so many times without notice to the point that my kids went an entire year without a cleaning. 2. My oldest son had 2 unnecessary crowns that luckily were on baby teeth and no permanent damage was caused. Our current dentist was astounded by all the work my kids had done at such a young age. 3. My other son had his very first cavity filled here. They gave him laugh... read more
� This place was horrible. No concept of customer service. I waited 50 minutes for my appointment. I went for a deep cleaning and they hurt me, and I told her and she kept on going. They had me in the middle of the room doing a deep cleaning with blood everywhere. And the dentist in the actual white coat "doctor" didn't want to have anything to do with me. The assistant was trying to almost pull a tooth out and I told her I know the difference between pain and pressure... she said I just need to clean, and yes you d... read more
Im not happy with the unprofessional service provided at your marsha sharp location nor will I ever take my children back to this place
Frequently asked questions about Sutton Dental and Braces
How is Sutton Dental and Braces rated?
Sutton Dental and Braces has a 3.3 star rating with 259 reviews.
When is Sutton Dental and Braces open?
Sutton Dental and Braces is closed now. It will open on Monday at 8:00 a.m.
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