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Suss Pontiac-GMC Truck
- Car Dealers
- Aurora, CO
About this business
Nobody makes buying, driving, servicing and owning a Buick, Pontiac, or GMC Truck more pleasurable than the team at SUSS BUICK PONTIAC GMC. As the premier Aurora and Denver dealer our emphasis is always on customer satisfaction. Delivering more than customers expect is the goal of every employee at our dealership. You don't get to be one of Colorado's top GM dealers without paying close attention to your customers. And that's exactly what our people at SUSS do; they understand your needs and concerns. From all of us at SUSS,... read more
Location details
1301 S Havana St, Aurora, CO, 80012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
A very NEGATIVE experience with Suss. I saw a price on a vehicle online for just over 21k. When I got to the dealer that price went up to just over 22k. They also no longer had any of those vehicles in stock. In my opinion they were VERY low on value of my trade. I also had about a 2 inch crack on the windshield that became an 18 inch crack by the time I went to leave. I was asked for my keys so the salesman could get the VIN and the mileage. At no time was I asked or told that my vehicle would be driven and moved. I was als... read more
Business response:
We are sorry the customer felt he did not have a good experience when he visited our Dealership. We are very transparent in our pricing and our advertising. While many dealers only price a few vehicles we price them all. The customer came in on the last day of the month looking at the very popular all new 2018Terrain. GMC had great price incentives on this vehicle that month. In fact it was Terrain's best selling month. We showed him what we had left and we even had customers reserving Terrains that were still being shipped ... read more
A very NEGATIVE experience with Suss. I saw a price on a vehicle online for just over 21k. When I got to the dealer that price went up to just over 22k. They also no longer had any of those vehicles in stock. In my opinion they were VERY low on value of my trade. I also had about a 2 inch crack on the windshield that became an 18 inch crack by the time I went to leave. I was asked for my keys so the salesman could get the VIN and the mileage. At no time was I asked or told that my vehicle would be driven and moved. I was als... read more
Business response:
We are sorry the customer felt he did not have a good experience when he visited our Dealership. We are very transparent in our pricing and our advertising. While many dealers only price a few vehicles we price them all. The customer came in on the last day of the month looking at the very popular all new 2018Terrain. GMC had great price incentives on this vehicle that month. In fact it was Terrain's best selling month. We showed him what we had left and we even had customers reserving Terrains that were still being shipped ... read more
They pull out the red carpet from under your feet the moment the sale is final. Service Department is external rude and unprofessional. I had the pleasure of dealing with Jessica attitude she must have woke up mad or had a bad drive to work but I had to pay for it. Then a ask her to check my breaks as well as my window that was making a noise but for some reason she felt that I could afford form them to do so because she ask me if I was sure because it was going to cost me $30 if no problem found. Like if 30 is going to stop... read more
I bought a 2008 Kia Sportage in February of 2016 and opted for the dealership 2 yr warranty. My AC was blowing warm air so I took it into the dealership services for a diagnosis and repair on a Saturday. This service dept said a valve needed replacement and there were absolutely no leaks since they "triple checked" for leaks with their ridiculously expensive dye test. I paid $382 for this valve replacement, diagnosis and dye leak tests because the warranty did not cover any of it. I picked my vehicle up on a Monday and it bl... read more
Business response:
We sincerely apologize for the problem you experienced and have credited back your credit card. The Service Manager has attempted to reach out to you to offer his amends. The problem was not handled correctly by our service advisor and we regret that you experienced the hassle of taking your vehicle somewhere else. Please reach out to the Service Manager if you ever have any issues, as this is his job to make it right. Thank you
The easiest deal we have ever had was at Suss Buick on Havana. They actually cared about our needs and listened to what we wanted. Special thanks to Nick and all of the Suss staff. Thanks you we see me and my friends many more times
In 2013 my wife purchased her first car on her own from Suss. The salesman took advantage of her knowing that she was a first time buyer by telling her the car had a clean CarFax but not showing her a copy. We just tried trading the vehicle in at a dealership and found out the car had been involved in two accidents and the odometer had been rolled back, making the vehicle valueless to any honest dealer. We were unable to purchase our new vehicle because Suss was so dishonest to us four years ago.
Business response:
We do not show a customer by this name buying a vehicle from us in 2013. My Operations Manager attempted to reach out to the customer via the email address given to the BBB and we have received no answer. We believe this either to be in error (wrong dealership) or fraudulent. Please handle accordingly. copy of email sent to customer: From: Nick ******** Sent: Monday, March 27, 2017 12:04 PM To: Subject: Hi Mr........, my name is Nick ******** and I am trying to get some more information on your vehicle you purchased in 2013.... read more
Frequently asked questions about Suss Pontiac-GMC Truck
How is Suss Pontiac-GMC Truck rated?
Suss Pontiac-GMC Truck has a 4 star rating with 1,211 reviews.
When is Suss Pontiac-GMC Truck open?
Suss Pontiac-GMC Truck is closed now. It will open tomorrow at 8:00 a.m.
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