Nish501 on Citysearch
11 years ago
07/02/2010, 02:24 AM
Customer Service is Dead in Las Vegas – I have lived in Vegas since 91. To find decent service and quality in Vegas is near impossible.
I am the type of person that believes in doing my part, helping the economy recover by going to local establishments. I try to stay away from the franchises big properties.
I have a rotation of about 3-4 sushi places that I frequent with the goal of helping these establishments, building up a rapport as well as enjoying some good sushi.
I had been going to Sushi Ko for many years and probably have eaten there 20-25 times going back 2001.
My most recent visit will be my last, which I am sad to report since finding decent sushi that includes friendly service is getting harder to find in Las Vegas.
I guess I do not understand the rules of eating at an establishment. If an establishment posted opened until 10:00 PM, does it not mean if you walk in at 9:45 that you should be able to receive service? Courteous service?
When we walk in to the establishment at 9:45 we was unaware that it was SO LATE!
We were quickly informed by the host that it was soon to closing time and that we needed to order quickly.
I assured the host that we knew what we wanted and we would order quickly.
During this time I was watching the Sushi Chef to gauge his demeanor. The last thing you wanted is a pissed off Sushi Chef, preparing your RAW fish.
As soon as we started walking toward his serving area, I could read his body language. He was clearly upset that he was going to have to serve us. I was already deciding this was not going to go well.
He immediately raised a finger to us and stated, “YOU ONLY GET ONE, YOU ONLY GET ONE TIME!”
I think what he was trying to tell us that, we could only order once, that we could not linger or spend any amount of time, order, eating or sitting.
That was it, with the last amount of dignity I had left told the chef it was ok, we would leave and go somewhere else, sorry to inconvenience you. Please forgive us.
In Las Vegas there are a 100 establishments opening in Vegas every month. 100 more closing every month. I try to stay away from the Big Casino properties; they get enough traffic as it is. I try to help the little guy. On this occasion the little guy didn’t need my business. So be it, I do not have to go to Sushi KO anymore, which is sad because they have a decent product that I had enjoyed in the past. Like most everything else in Vegas, nothing last forever.