Surrey Mental Health and Substance Use Urgent Care Response Centre

cutie pie 

on Google

a month ago

Horrible place to go to when you are in crisis. They turned me down when I was feeling suicidal saying we don’t do counselling here and go to your counsellor. Mandy was the staff who spoke to me and she was horrible. I have no one literally no one in the world to talk to and I showed up there because I was told when my mom is here and I am triggered I can go there, when I actually went there, she turned me away saying it’s all about skills. I ended up calling crisis line. Even last year a counsellor literally invalidated my ... read more

Richard A 

on Google

2 months ago

I think there are very rational reasons that most reviews for this place are either 1 or 5 stars. 1st: By nature, people who come here are in crisis, and things will likely go in a very negative or positive direction 2nd: You never know who you will meet with in a public health setting, and they can range from cruel to life-savingly helpful 3rd: Intervention in severe scenarios will always be complicated and messy. For my part: I had a psychiatrist and crisis counsellor who were deeply altruistic, motivated, moral, and hones... read more

Toxxic_Ace (Ace) 

on Google

9 months ago

Honestly they are milking the tax dollars that we pay here as I had originally scanned the QR code to show me a wait time of 5hours... Which is abaurd.. but understandable as it's the only one open. Staff is ver pushy, sarcastic and kinda demeaning as it shows them uninterrst in their job... Anyways, I lovefinally getting called to do a 2minute procedure to be sent into a waiting room, to then be sent to another room to wait... And during that time I've been in the room had other people called before me when I originally was... read more