This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Surf Rider
- Restaurants
- Chesapeake, VA
About this business
Location details
725 Eden Way N, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you so much for informing us about your experience with Brandy yesterday! Brandy works very hard for Surf Rider and takes pride in bringing the best service to every customer she receives. She is most definitely an asset to Surf Rider and we greatly appreciate all the hard work she puts in to make this company the best it can be. This hard work and dedication will not go unnoticed! Thank you again for your patronage and we look forward to bringing you great hospitality and food again in the near future.
We were in to eat on Friday night and was very disappointed. Our server took our order brought our food out and we didn't see her again until she brought the check. So never checked to see if our food was Ok and never had a drink refill. Husband's steak was over cooked and she never offered to do anything about it. Also never offered desert. Very disappointed for the second time at this location and don't believe we will return.
Business response:
Dear Kelly, we apologize for your lack of service last night. We are looking into the situation and making all of our staff aware of your review. We will use this as a teachable moment for everyone involved so this does not happen again in the future! We pride ourselves on great food AND service and we fell short on that with you last night! We do hope to see you again!
Great food n service
Frequently asked questions about Surf Rider
How is Surf Rider rated?
Surf Rider has a 4.1 star rating with 894 reviews.
When is Surf Rider open?
Surf Rider is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com