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Surex Insurance
- Insurance
- Burlington, ON
About this business
Canada's fastest growing online insurance brokerage. We shop, you compare, you buy, all online. Home Insurance, Auto Insurance, and Business Insurance
Location details
3050 Harvester Rd, Burlington, ON, L7N 3J1, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I initially had a great experience with Surex, my broker was very communicative. But then this year I noticed I was getting billed for 2 policies, I thought I had cancelled one of them last year, I had emails back and forth with my broker saying he would cancel the one policy. But turns out he forgot to. I tried to call several times with no reply, sent an email stating my concerns, again, no reply. But it appears my email was received, but instead of cancelling one policy, they cancelled BOTH, and didn't tell me they were d... read more
I'm glad I've cancelled my insurance policy with Surex Insurance. They are very expensive and top of that they don't stand on their words. When first I signed up was told will get cheaper next year. When I wanted to cancel my insurance policy. I was told to suspend it and pay around $55 but charged $90 and automatically got renewed without my consent. I was told I can cancel it without penalty now I've cancelled it charging me for the cancellation fees. I strongly recommend against for this broker. Look for another insurance... read more
Nick at Surex is a fantastic insurance broker —knowledgeable, proactive, and a pleasure to work with. He consistently offers great advice, clear options, and excellent communication. On top of that, he recently helped me with an urgent insurance issue and truly went the extra mile to find a solution quickly. He made a stressful situation much easier to navigate. I highly recommend Nick to anyone looking for dependable and responsive insurance support.
Extremely disappointed with Surex’s customer service. I’ve been trying to update my address for days now, but no one is responding. I’ve sent multiple emails, made several phone calls, and still—no action. Apparently, my broker Anitosh is on leave, and because of that, no one else is stepping in to help. Does this mean if your broker goes on vacation, your insurance requests are just ignored? That’s unacceptable for something as critical as insurance. A company that sells insurance should have proper backup and support. Righ... read more
Frequently asked questions about Surex Insurance
How is Surex Insurance rated?
Surex Insurance has a 4.5 star rating with 964 reviews.
When is Surex Insurance open?
Surex Insurance is closed now. It will open tomorrow at 9:00 a.m.
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