SureStay Plus by Best Western Bettendorf

j m 

on Google

a month ago

This hotel is a dive! Right up next to a no tell motel. The whole place smelled like a musty basement and was very dark. The carpet looked like it had not been updated or cleaned since 1977. The night manager was rude. My husband and I are platinum members with Best Western and this hotel is NOT up to the standard we have come to expect from them. I will never book this hotel again! I also want to add that I was booked into this hotel for a week. I checked in after midnight and checked out at 8 AM. I stayed the rest of the w... read more

Brian O 

on Google

a month ago

Stayed at this fleabag for one night in early June. Small golf trip, we had 3 double rooms. Buddy of mine booked the rooms but I put our room on my credit card. Checked out on morning of June 7 and $100.79 was charged to my card that day. A few days later my buddy discovered a duplicate charge of $100.79 on his credit card as did other member of our group. Called the hotel today. Woman said that she could not access my account and gave me their "Customer Support" number. Called that # and lo and behold they could not access ... read more

Theresa Kuhl 

on Google

a month ago

This is by far the worst hotel I’ve stayed at in recent memory. There is no elevator and room was on second floor. Carbon monoxide detector was beeping when I entered the room. Phone to call front desk did not work. Bedspreads had long black hair on them (dirty). Television in room did not work second night. There looked to be a frequent visitor parked on side parking spot, lady with missing teeth, who came and went throughout the day and night. I believe she was turning tricks. I really wish I would have left right from the... read more

S K 

on Google

2 months ago

Left as soon as i got the room cuz i saw stains on the bed and the room smelled really bad. Front desk person didnt give me refund instead told me to call manager at 8 am to get refund.