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Super Star Car Wash
- Automotive
- Alvarado, TX
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
301 Village Park Dr, Alvarado, TX, 76009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I never agreed to a so-called membership with Super Star Car Wash. My first and only visit was in April 2021 for $13. Membership or monthly fees were not discussed - I just got my truck washed. My credit card was then billed $7.95 (6/18/21), and thereafter on the 18th of every month for $17.95 (July-November 2021) and then $19.95 (December 2021-October 2023), for a total of $556.55. Super Star Car Wash should immediately terminate my alleged membership and credit my credit card account the $556.55. Thank you.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *******************Thank you, *********************** Director of **************** **********************
After numerous attempts to get a refund for not providing the top level of service I pay for I need BBB to intervene. 5 features never operate that I pay for monthly: wheel polish, underbody wash, rainx for wheels, clear coat, and tire shine. This has been shine they opened! Corporate sends an automated message hope your problem was resolved and never follows up. Local managers give me excuses ie, the indicator lights may not go on but you are getting the service. I have video that isnt true. Please get me a refund for my mo... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ***********Thank you, *********************** Director of **************** **********************
I am giving this business one star because it is the least I can give it. I had purchased the $19.95 car wash plan for my license plate. I had normally been charged the $19.95 amount until the month of November 2023 when I was charged $34.95. I tried calling the phone number and this phone number has prompts that never get you to a real person no matter what you want. It is unacceptable to me for a company to charge $15.00 more than expected and have me, as a consumer, wait 3 business days to find out why. I will not take my... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you ***************Thank you, *********************** Director of **************** **********************
Superstar car wash San ***** CA damaged my car with their faulty equipment. I would advise anyone reading this to stay away from that car wash. The day I went to wash my car. There were two cars ahead of me who also had the same issue the belt or wheels that move the cars forward was faulty, and it pushed my car back into the car that was moving forward behind me and caused damage to my rear bumper. I spoke to the gentleman ahead of me and he said that also happened to his car but he was able to put his car and drive and mov... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our Claims representative will be reaching out using the email address provided and providing direction on the next steps.
Superstar car wash has charged us double for the last two months in a row. We tried every phone number we could find for this company and nobody answered. We submitted a customer service request form on their web page and now they have canceled us without refunding our money. If we don't hear back from this company we will be filing a consumer fraud report against them. Zero customer support. Committing fraud against your customers is no way to run a business.*************************
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *******************Thank you, *********************** Director of **************** **********************
This company commence fraud and signs you up from monthly service...stay away from them!They have no customer service...Been billing my card from months and they answer in emails say I don't have account with them...
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you *****************Thank you, *********************** Director of **************** **********************
***************** has set the tone and culture here, always service with a smile, abd it's commendable, and it shows! Thanks for your genuine servitude!
Business response:
*******, thank you so much for taking the time to write this message. We really appreciate the feedback and are so glad youre happy with *****************. Drive safe and thank you for being the best part of Super Star Car Wash!
Have tried to cancel for months now for car wash monthly services. No option online to cancel and none of the numbers have a valid person on the other end. They will not call you back. They keep on charging my credit card each month. Finally went into the location and 3 employees told me that this happens all of the time that they will keep charging you monthly services after cancellation. I have video recording of this as well as an email finally from a ***************** that has repeatedly told me that I would be refunded ... read more
Business response:
Our apologies for the frustration. In addition to being able to directly cancel a membership via our website, we also present our customers with the option to go to www.superstarcarwashaz.com and send us a **************** request. This option is located at the bottom right of our website under the Contact Us tab. All requests are responded to within 3 business days with confirmation upon submission and closure. The locations will also provide customers with our direct email address ****************************** for any ser... read more
Another company trapping you into an impossible membership to get out of. These companies dont have anyone to answer to, especially over the phone.
Business response:
Thank you for contacting Super Star Car Wash. In addition to being able to directly cancel a membership, we also present our customers with the option to go to www.superstarcarwashaz.com and send us a **************** request. This option is located at the bottom right of our website under the Contact Us tab. All requests are responded to within 3 business days with confirmation upon submission and closure. The locations will also provide customers with our direct email address ****************************** for any service ... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 4.3 star rating with 828 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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